Yocelyn Ortega
Summary
Innovative Lead Beauty Advisor recognized for high productivity and efficiency in task completion. Possess specialized skills in customer service, product knowledge, and sales strategy. Excel in communication, problem-solving, and team leadership to drive business goals and provide exceptional customer experiences.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Lead Beauty Advisor
JCPenney Beauty
Chicago
2023.10 - Current
- Trained and mentored new beauty advisors on product knowledge and customer service.
- Guided beauty consultations to tailor product selection and improve customer satisfaction.
- Assisted customers with makeup application techniques and skincare routines.
- Developed promotional displays to attract customer attention and boost sales of new and seasonal beauty products.
- Managed inventory levels to maintain optimal stock of beauty products and prevent shortages.
Dental Assistant
Archer Dentistry
Chicago
2023.03 - 2023.05
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Assisted during dental examinations and procedures to enhance patient comfort and support efficient workflow.
- Captured bitewing, periapical, panoramic, and occlusal X-rays, ensuring readiness for dentist review.
- Laid out dental instruments and equipment before procedures.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Compiled and reviewed patient records and health history for dentists to facilitate prompt assessments and treatment planning.
Beauty Associate
Sephora
Chicago
2022.06 - 2023.03
- Created exceptional customer experience by fostering a welcoming environment and addressing unique needs.
- Suggesting and selling products and services to our clients in all areas of the store.
- Introduced credit card and Beauty Insider to customers, highlighting loyalty program benefits while contributing to store sales goals and upholding Sephora’s standards.
- Unboxed new merchandise and restocked shelves in organized displays to enhance product visibility.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Licensed Esthetician - Esthetics
Tricoci University
2023.10 - 2024.05
Skills
- Sales Techniques
- Customer Service
- Client management
- Customer Satisfaction
- Product Merchandising
- Cosmetic Safety Regulations
- Team Development
Timeline
Lead Beauty Advisor
JCPenney Beauty
2023.10 - Current
Licensed Esthetician - Esthetics
Tricoci University
2023.10 - 2024.05
Dental Assistant
Archer Dentistry
2023.03 - 2023.05
Beauty Associate
Sephora
2022.06 - 2023.03