Yocelyn Paredes
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Dog Sitter
Self Employed Services
09.2023 - Current
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
Universal Banker
Self-Help Federal Credit Union
03.2023 - 08.2023
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Universal Banker
Citibank
05.2021 - 03.2023
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
Education
Some College (No Degree) -
Harold Washington College
Chicago, ILSkills
- Pet Care Needs
- Client Relationship Management
- Customer Service
- Problem-Solving
- Problem Identification
- Flexible Schedule
- Issue Resolution
- Problem Identification
- Flexible Schedule
- Team Development
Languages
Spanish
Full Professional
Timeline
Dog Sitter
Self Employed Services
09.2023 - Current
Universal Banker
Self-Help Federal Credit Union
03.2023 - 08.2023
Universal Banker
Citibank
05.2021 - 03.2023
Some College (No Degree) -
Harold Washington College
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