Yodalis Bello Mora
Miami,FL
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
10
10
years of professional experience
Work History
Full Specialist Cosmetology
Self-employeed
12.2024 - Current
- Maintained a high level of sanitation and cleanliness, adhering to industry standards and regulations.
- Developed loyal clientele by providing exceptional customer service and building strong relationships.
- Performed various nail services, such as manicures, pedicures, and nail enhancements, ensuring client satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Customer Service
Martinez Distributors
01.2024 - Current
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
- Delivered exceptional customer service, addressing concerns and providing product information.
- Improved customer service by projecting friendly and knowledgeable attitude.
Civil Servant
University of Medical Science
05.2019 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Teaching Secretary
University of Medical Science
08.2015 - 05.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
No Degree - Law
Law University
Ciego De Avila07-2023
Skills
- Advanced nail artistry
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Verbal communication
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Full Specialist Cosmetology
Self-employeed
12.2024 - Current
Customer Service
Martinez Distributors
01.2024 - Current
Civil Servant
University of Medical Science
05.2019 - 07.2022
Teaching Secretary
University of Medical Science
08.2015 - 05.2019
No Degree - Law
Law University
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