YODESHKA NAVARRO
Rockford,IL
Summary
Thoughtful Quality Control Team Lead with 2 years of big-picture planning and systematic assessment of product standards. Tenacious strategist known for continual product consistency with meticulous detail orientation. Implements lasting quality-control measures, prioritizing customer satisfaction and long-term brand reputation.
Overview
9
9
years of professional experience
Work History
Clinical Quality Lead
PCI Pharma Services
Rockford, IL
06.2024 - Current
- Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes and products.
- Reduced customer complaints by identifying areas for improvement and initiating corrective actions.
- Developed quality policies, procedures, and work instructions tailored to the specific needs of the organization.
- Communicated effectively with customers regarding their concerns or inquiries related to product quality or safety.
- Led a team of quality inspectors to ensure consistent adherence to industry standards and company policies.
- Promoted teamwork and collaboration within the Quality team, leading to increased productivity and overall job satisfaction.
- Facilitated employee training on quality standards, protocols, and best practices, leading to increased awareness and adherence across the organization.
- Championed a culture of excellence within the organization by setting high expectations for performance and holding employees accountable for results-driven outcomes.
- Conducted thorough risk assessments and mitigated potential hazards, ensuring a safe working environment for all employees.
- Streamlined documentation processes to ensure accuracy, consistency, and compliance with regulatory requirements.
- Supported quality control assessments on manufacturing floor.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Performed testing to assess product effectiveness, alignment with designed purpose and adaptations for other purposes.
- Inspected items and compared against standards to meet regulatory requirements.
Clinical Quality Inspector
PCI
Rockford
05.2023 - 06.2024
- Overseeing clinical quality control at PCI since Oct 2023
- Implementing innovative inspection strategies
- Collaborating with diverse teams to ensure compliance
- Analyzing data to identify areas for improvement
- Achieving significant reduction in quality deviation
- Eager to master new skills and contribute to team success through hard work
- Works closely with cross-functional teams to foster a culture of continuous quality improvement
Sales Associate
Victoria's Secret
Rockford
10.2022 - 03.2023
- Efficiently operated cash register, ensuring smooth transactions
- Converted returns and promotions into sales growth, driving store revenue
- Implemented customer retention programs, boosting loyalty
- Maintained high brand standards in backroom and under stock
- Provided training to peers on sales techniques and customer service enhancements
Pharmacy Technician
Walgreens
Rockford, Illinois
03.2020 - 03.2022
- Processed and validated prescriptions with precision
- Accurately measured dosages and selected appropriate medicines
- Provided insightful responses and referrals to patient and healthcare provider inquiries
- Ensured a clean and safe pharmacy environment
- Strictly complied with all security measures, regulations, and procedures
- Streamlined prescription validation, enhancing pharmacy efficiency
- Ensured 100% compliance with health regulations, securing pharmacy safety
- Optimized drug inventory through precise dosage measurements
- Provided empathetic customer service, improving patient satisfaction
- Enhanced drug safety by meticulous adherence to storage protocols
- Increased patient trust through reliable medication management
Sales Associate
Victoria's Secret
Rockford, Illinois
10.2018 - 02.2020
- Managed cash register operations with efficiency
- Transformed returns and promotions into sales growth
- Drove store sales and customer loyalty
- Implemented awareness programs to boost customer retention
- Maintained brand standards in backroom and under stock
- Maintained meticulous standards in store presentation and stock management
- Provided peer training on sales techniques and customer service enhancements
- Enhanced customer engagement through targeted loyalty program strategies
Counter Help
Panda Express
Rockford, Illinois
05.2016 - 02.2020
- Enforced operational policies to maintain efficient food service
- Mastered diverse culinary techniques to expand menu
- Ensured clean and sanitary store environment for safe dining
- Adapted rapidly to fluctuating customer demands
- Boosted customer satisfaction through high-quality service
- Monitored inventory levels to reduce waste and cut costs
- Introduced digital ordering system to enhance customer experience
- Trained new staff, improving team efficiency and service quality
Education
Associate of Science - Business Management
Rock Valley College
Rockford, IL05-2026
Skills
- Foreign language proficiency
- Quality training
- Quality metrics
- Product inspection
- Preventive actions
- Cross-functional teamwork
- Total quality management
- Fishbone diagrams
- 5 why analysis
- Quality goal development
- Quality control checks
- Six sigma methodologies
- Time management
- Problem-solving abilities
- Critical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 4 in the development of creating my job's SOP work instructions for the Instron Machine.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Achieved an OJT title by completing the Train the Trainer class with accuracy and efficiency.
- Achieved the Stretch and Thrive coach title through effectively helping with promoting workplace safety.
LANGUAGES
Spanish
Timeline
Clinical Quality Lead
PCI Pharma Services
06.2024 - Current
Clinical Quality Inspector
PCI
05.2023 - 06.2024
Sales Associate
Victoria's Secret
10.2022 - 03.2023
Pharmacy Technician
Walgreens
03.2020 - 03.2022
Sales Associate
Victoria's Secret
10.2018 - 02.2020
Counter Help
Panda Express
05.2016 - 02.2020
Associate of Science - Business Management
Rock Valley College