Yodhish Rajcoomar
Lot 106 Morcellement Mon Rêve, Camp Ithier , Flacq
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Guest Services Officer
Royal Caribbean Cruise Line
03.2023 - Current
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Utilized Fidelio proficiently to manage reservations, billing, and guest profiles efficiently.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved complex Internet & Royal Caribbean App problems with the use of Icafe and Guest Admin Tool and effective communication with customers.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Use of application such as AS400, to process authorization on guest credit card.
- Managed guest activities such as reservation, modification and refund on Web Based application such as Hybris.
- Kept track of daily guest transaction records and providing feedback and report to Manager with the use of Tools such as Power BI.
- Spooled and converted large guest files into readable reports such as Cash accounts onto Excel files.
Customer Service Associate
Accenture
03.2022 - 03.2023
- Maintained accurate records of all financial transactions processed within the department ensuring compliance with regulatory requirements.
- Regularly updated knowledge on latest industry trends in word processing technology, enhancing overall productivity.
- Managed sensitive information with discretion, adhering to strict privacy regulations in handling confidential material.
- Assisted colleagues with technical issues, improving overall team proficiency in word processing software.
- Implemented performance metrics to track progress towards operational goals, making data-driven decisions to optimize results.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Guest Relations Officer
Be Cosy Apart Hotel
02.2021 - 03.2022
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Trained new staff members on company policies, procedures, and customer service standards.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized team meetings to review performance metrics, discuss areas for improvement, and share best practices among colleagues.
Airline Customer Service Agent
Blueconnect (Airfrance & KLM Airline)
01.2019 - 01.2021
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Developed comprehensive knowledge of company products and services to better assist loyalty program members with their needs.
- Demonstrated adaptability by seamlessly transitioning between different software systems and airline-specific reservation platforms as needed.
- Maintained high levels of accuracy in data entry, ensuring all reservation details were correct and uptodate.
- Handled sensitive client information responsibly, protecting privacy and adhering to company confidentiality guidelines at all times.
Senior Sales Associate
EURO CRM
11.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
Crowd Management Training (CMAT) -
Royal Caribbean Cruise LTD
04.2023
HOTEL BASIC SAFETY TRNG STCW -
Royal Caribbean Cruise LTD
04.2023
HSC -
Modern College
11.2018
SC -
Royal College Curepipe
11.2015
IC3 Program -
Royal College Curepipe
10.2013
Skills
- Multitasking Abilities
- Data Quality Assurance
- Excellent Verbal and Communicational skills
- Reliability and punctuality
- Organizational abilities
- Retention strategies knowledge
- Operational Excellence
- Accuracy and Attention to Detail
- Microsoft Efficiency
Certification
- Alliance Française
Languages
English
Full Professional
French
Full Professional
Hindi
Full Professional
Mauritian Creole
Native or Bilingual
Timeline
Senior Guest Services Officer
Royal Caribbean Cruise Line
03.2023 - Current
Customer Service Associate
Accenture
03.2022 - 03.2023
Guest Relations Officer
Be Cosy Apart Hotel
02.2021 - 03.2022
Airline Customer Service Agent
Blueconnect (Airfrance & KLM Airline)
01.2019 - 01.2021
Senior Sales Associate
EURO CRM
11.2018 - 12.2018
Crowd Management Training (CMAT) -
Royal Caribbean Cruise LTD
HOTEL BASIC SAFETY TRNG STCW -
Royal Caribbean Cruise LTD
HSC -
Modern College
SC -
Royal College Curepipe
IC3 Program -
Royal College Curepipe
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