House Manager/ Family Assitant
Yoel Masforrol
Private Family Household
Miami,FL
11
years of professional experience
1
Certification
2
Languages
Experienced House Manager skilled in staff supervision and strategic planning. Focused on enhancing household efficiency and family engagement through effective budget administration, staff training, and process monitoring. Proven capabilities in inventory management, loss prevention, and vendor negotiation drive operational success.
Work History
House Manager/ Family Assitant
3 Years 10 Months- Coordinated family activity schedules, improving time management and engagement.
- Engaged with family members to prioritize needs and preferences effectively.
- Streamlined daily household operations to enhance efficiency and organization.
- Supervised housekeeping staff, upholding high cleanliness standards.
- Performed regular property inspections to address maintenance needs proactively.
- Implemented systems for task delegation and household management efficiency.
- Negotiated service contracts with vendors for landscaping and maintenance.
- Organized events and gatherings, enriching family experiences.
Armed Executive Protection/ Personal Chauffeur
3 Years 10 Months- Ensured timely transportation for private clients to various appointments.
- Coordinated travel routes to maximize efficiency and enhance client satisfaction.
- Assisted with loading and unloading personal items during trips.
- Delivered responsive customer service by addressing client needs effectively.
- Adapted plans swiftly to accommodate last-minute scheduling changes.
- Complied with all traffic regulations to maintain safety during all trips.
- Maintained a clear driving record by adhering strictly to company policies.
- Communicated effectively with client to understand travel preferences.
- Adapted to changing schedules and last-minute requests from client.
- Maintained confidential records and supported high-level administrative processes.
- Managed executive calendars, meetings, and confidential communications with precision.
- Maintained armed presence while protecting client, family, and residence.
- Enforced client safety procedures during arrivals, departures, and events.
- Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
National Account Manager
2 Years 11 Months- Negotiated contracts with major retailers on a national level.
- Managed national accounts, enhancing client satisfaction and driving retention.
- Developed and implemented strategic plans that expanded growth in national accounts.
- Developed strategic plans to increase market share across multiple regions.
- Analyzed market trends to identify new business opportunities for growth.
- Monitored account performance metrics to drive continuous improvement initiatives.
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Negotiated contracts and pricing structures with key stakeholders effectively.
- Coordinated with logistics teams to optimize transportation solutions for clients.
- Recruited and trained talented sales professionals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Gained market share in new sales performance through aggressive team training.
Operations Manager
5 Years 8 Months- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations to enhance workflow efficiency and team performance.
- Coordinated logistics and supply chain activities to achieve timely product delivery and support operational efficiency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Facilitated interdepartmental communication to align operational goals and improve collaborative efforts.
- Oversaw staff training programs to enhance operational skills, increasing team competency and knowledge retention.
- Scheduled employee shifts and training sessions while overseeing inventory management processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Oversaw financial management, budget management, accounting and payroll activities.
- Measured and reviewed performance via KPIs and metrics.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Some College (No Degree) - Business Administration
Skills
Household operations
Family engagement coordination
Staff supervision
Vendor management
Budget management
Client relationship management
Home upkeep management
Time management
Strategic planning
Problem solving
Security systems
International travel
Guest services
Strong organization
Budgeting expertise
Customer relations
Negotiation
Professional demeanor
Attention to detail
Route planning
Property inspections
Team supervision
Calendar coordination
Clear communication
Conflict resolution
Operations oversight
Protective tactics
Threat assessment
Crisis management
Situational awareness
Discretion
Effective communication
Close protection
Background checks
Personal security
Executive escorting
Firearms proficiency
Problem-solving aptitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Personal Security (Body Guard) G & D - State Of Florida
Timeline
House Manager/ Family Assitant
Private Family Household
01.2023 - 11.2026Read More
Armed Executive Protection/ Personal Chauffeur
Private Client
01.2023 - 11.2026Read More
National Account Manager
SS Brwon Transportation INC
01.2021 - 12.2023Read More
Operations Manager
Mascar Group LLC
05.2016 - 01.2022Read More
Turabo University / Ana G Mendez University
Some College (No Degree) from Business Administration
Read More