Yoel Peralta
New York,NY
Summary
Dynamic operations leader with a proven track record at Advensus, excelling in process improvement and team management. Adept at enhancing customer service and optimizing inventory control, I leverage strong problem-solving skills to drive efficiency and foster collaboration across departments, achieving significant operational enhancements. Reliable labor worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. a solid reputation for being on time and having a committed work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Laborer
Randstad - ZT Systems
Union City, US
04.2024 - 12.2025
- Prepared presentations for meetings or events by creating slideshows or handouts.
- Organized data by creating spreadsheets or other visual aids for easier analysis.
- Monitored office supply needs with consistent inventory checks and requisition approvals.
- Prepared detailed financial reports by collecting data from multiple sources.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Generated reports to track customer orders and delivery performance.
- Conducted regular inspections of materials and equipment to ensure compliance with quality standards.
- Maintained accurate inventory records through systematic tracking and reporting.
- Participated in team meetings to discuss project updates and address any challenges encountered.
- Executed tasks efficiently under tight deadlines while adhering to safety guidelines.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Call Center Senior Supervisor
CCP
Santo Domingo, US
10.2020 - 05.2021
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Maintained compliance with company policies and procedures.
- Resolved customer complaints quickly and effectively through active listening techniques and conflict resolution methods.
- Initiated an effective training program that improved employee knowledge and productivity levels.
- Resolved conflicts between team members and departments.
- Performed root cause analysis when investigating process breakdowns or operational errors resulting from employee mistakes.
- Developed key metrics used to measure overall performance across multiple business units.
- Supervised daily operations to ensure adherence to organizational standards and enhance productivity.
- Implemented training programs that increased staff competency and improved service delivery.
- Conducted performance evaluations to assess employee effectiveness and identify areas for development.
- Collaborated with cross-functional teams to optimize workflow and enhance communication.
Supervisor of Operations
ERC
Santo Domingo, US
01.2019 - 01.2020
- Utilized process mapping techniques to streamline workflow procedures across multiple departments.
- Maintained accurate payroll records and submitted data to accounting department for processing.
- Established and implemented policies and procedures to improve the efficiency of office operations.
- Managed the daily operations of multiple departments to maximize efficiency.
- Maintained appropriate staffing levels for department.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Trained staff on new software systems related to operations management tasks.
Senior Operation Supervisor
Advensus
Santo Domingo, US
01.2017 - 10.2019
- Investigated deficiencies and problems, recommending changes to drive improvements.
- Directed administrative activities directly related to making products or providing services.
- Collaborated with management on departmental policies development and implementation.
- Reviewed and addressed key customer relations issues.
- Developed and implemented process improvement plans to increase operational efficiency and reduce costs.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Optimized inventory control systems through implementation of automated tracking tools resulting in increased efficiency and reduced costs.
Education
High School Diploma -
Sagrado Corazon de Jesus
Dominican Republic08.2028
Managing emotional intelligence - Coaching
INFOTEP
Dominican Republic01.2018
English - Language
APEC Language School
Dominican Republic01.2006
Some College (No Degree) - Architecture
UNPHU
Santo DOmingoSkills
- Leadership and team management
- Project management
- Customer service
- Data analysis
- Team collaboration
- Conflict resolution
- Inventory management
- Presentation skills
- Process improvement
- Warehouse organization
- Loading and unloading
- Time management
- Attention to detail
- Safety protocol
- Problem-solving and decision-making
- Communication and interpersonal skills
- Time management and organizational skills
- Conflict resolution and adaptability
Certification
- INCE, Santo Domingo, 05/01/15
- Emotional Intelligence, Advensus, 11/01/17
- Customer service trainer, Advensus, 11/01/17
- Employee of the month, Advensus, 10/01/18
- Employee of the month, Advensus, 11/01/18
- Employee of the month, Advensus, 12/01/18
- Autocad 2007 Architectural Desktop
- Warehouse Management, INFOTEP, 01/01/14
Accomplishments
- Supervised team of 25 staff members.
- Documented and resolved Low Production which led to increase and perform according to the client needs.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 16 in the development of Financial project.
References
- Nathaniel Lopez, ZT Systems, ZT ZTP Supervisor, (201) 599-1000, nathaniel.lopez@ztsystems.com
- Hector Roman, Advensus, Lead, (551) 268-8488, roman.hector2302@gmail.com
- Isabel Chacon, CCP, QA Analyst, (551) 257-8676, Isabel.chacon@advensus.com
Languages
- English
- Spanish, Native
- English, Bilingual
Programs
- Autocad
- Photoshop
- Excel
- Word
- Powerpoint
- Sketchup
- CRMs
- Zendesk
- MS Windows
Timeline
General Laborer
Randstad - ZT Systems
04.2024 - 12.2025
Call Center Senior Supervisor
CCP
10.2020 - 05.2021
Supervisor of Operations
ERC
01.2019 - 01.2020
Senior Operation Supervisor
Advensus
01.2017 - 10.2019
High School Diploma -
Sagrado Corazon de Jesus
Managing emotional intelligence - Coaching
INFOTEP
English - Language
APEC Language School
Some College (No Degree) - Architecture
UNPHU