Yoel Waldman
Monroe,NY
Summary
Dynamic Customer Service Representative with proven expertise at The Wireless, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in problem resolution and complaint handling, I effectively trained new staff and maintained comprehensive product knowledge, driving customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Costumer Service Representative, Sales Associate
The Wireless
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled over 200 calls a day efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
Skills
- Maintains calm and objectivity in challenging situations
- Customer service proficiency
- Research
- Problem resolution
- Complaint handling
Timeline
Costumer Service Representative, Sales Associate
The Wireless
09.2021 - Current