Yoelevi Mathey
Summary
Skilled Senior Business Consultant, detail driven, analytical minded, innovative thinking with over 15 years of comprehensive experience maintaining and developing healthy relationships with clients. Committed to leading all business projects to success. Expertise in project management, business analysis and business development. Proactive professional with commercial approach to solving problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Systems Analysis Senior Specialist
NTT Data Services
07.2022 - Current
- Worked on Agile Environment with daily scrum meetings, stand up meetings, burn-down charts presentations, reviewed and assisted in developing, organizing, and maintaining testing methodologies, defect management, and code deployment process.
- Prepared documentation on policies and procedures for operating various policies administration systems.
- Created and updated Test Plan, performed Model Office User Acceptance Testing (UAT) and setted system metrics and thresholds to maintain proper operational continuity.
- Examined ad hoc data mapping, data retrieval and analysis using relational databases, validated the APIs, used database and other reporting technologies in MS Excel (pivot tables, Tableau, VLOOKUP, Charts) to design and develop impactful analysis and reporting
- Coordinated and documented vendor responses, next steps, target dates, remediation costs, and discussed risks, concerns, and constraints for all identities in scope.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Collaborated with stakeholders to enhance Lyfesys system utilization and efficiency by customizing business processes.
- Reviewed operations reports to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
Senior Business Analyst
Wells Fargo
04.2021 - 06.2022
- Worked in a collaborative environment with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement and enhancement of WF Insider Thread Programs policies, processes, and procedures
- Prepared requirement traceability matrices (RTM) and managed every change request effectively throughout the Software Development Life Cycle.
- Created and managed product backlog of clearly defined and prioritized Features, Epics, and user stories
- Authorized user stories along with acceptance criteria
- Collaborated on the build and implementation of processes and technologies to detect high-risk insider activities that are accidental or malicious
- Contributed to problem-solving and the development of a long-term strategy and roadmap for the ITP
- Reviewed existing processes and procedures and suggested modifications to enhance the capabilities of the ITP, including inputs from industry leaders, best practices, and external perspectives
- Contributed to the implementation of new procedures, participated in special projects, and performed other duties as assigned.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
- Managed onboarding documentation libraries and collaboration access sites using Microsoft SharePoint
Business Support Consultant
Wells Fargo
10.2019 - 04.2021
- Captured risks executed in-depth root cause analysis on time, and proactively engineered continuous process improvements that drove out dissatisfaction and maximized customers’ experience
- Facilitated daily meetings for 12-18 team members, recorded reports into OneNote, and categorized incident report severity in the ECMP Command Center portal
- Reviewed 300-1200 complaints from multiple departments, and consequently routed them to the correct departments for resolution, consistently yielding maximum customer experience
- Responsible for creating and maintaining Business Requirement Document (BRD), data flow diagrams, process flow diagrams, and User Interface Designs
- Migrated Complaints data and procedures on the shared services team to document and validate any impact analysis, consequently entering SharePoint information to guarantee record accuracy before submission to the executive office Line of business
- Partnered cross-functionally with all departments within the bank, to guarantee 100% complaint resolution and approval
- Created liaisons between DevOps and database administrators to identify and resolve database issues
- Contributed to the implementation of new procedures for the call centers and bank employees and verified that bank employees stayed in compliance
- Facilitated and coordinated the work of multiple project teams engaged in the establishment and ERP implementation of new projects, achieving 100% process implementation.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Evaluated suppliers to maintain cost controls and improve operations.
Business Analyst
MetLife
02.2017 - 10.2019
- Facilitated the launch of a new team, developed and implemented data governance policies and procedures to support Brighthouse Financial regulatory compliance with relevant State and Federal government guidelines.
- Navigated 12 systems across MetLife and Annuity to research and retrieve data with specific policies contract details, organized, corrected, and moved them to BrightHouse Financial quality review of system details and redaction of proprietary information
- Led the team effort to develop policies data sets and reports for the conversion of a subsidiary to new policy administration system, developing 80% of the reports while assisting team members in understanding the new administration system's data
- Actively contributed to the continuous improvement of project framework and the successful organizational transition to Agile and worked with Scrum teams to create success criteria
- Responsible for creating and maintaining Business Requirement Document (BRD), Test Plan and User Interface Designs
- Cultivated and nurtured strong business relationships by planning and conducting management regular performance reviews with each primary third-party provider and relevant technology stakeholders
- Addressed ad hoc questions and provided direction to support teams regarding user stories and functions, maintaining a 99% client retention rate
- Partnered with the manager remotely under the supervision of a team of 7 people
- Transitioned all the data files and records to the correct systems and guaranteed 100% accountability for finances and even older archived data
- Coordinated all vendor management tasks, including working with external vendors and internal employees, and saving 25% of the overall budget through cost reduction
- Detected mistakes within the client record systems and verified data updates and created processes for the positions, yielding 100% document implementation.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Identified patterns and trends in large data sets and provided actionable insights.
Home Preservation Specialist
Wells Fargo
05.2013 - 04.2016
- Approved 100+ mortgages and recorded them with the correct government entities to verify accuracy and organization in the event of an audit, consequently minimizing risks
- Upheld a 98%+ Call Resolution, Service Level, and satisfaction, alternatively decreasing call abandonment rate by 75% and lowering average time in the call queue by 3 hours
- Thrived as the primary point of contact to borrowers/agencies with delinquent loans following Federal government regulations and procedures
- Managed portfolios, and workloads, tracked and logged request documentation for loan modifications, and recommended solutions to maintain homeownership, including Hamp, proprietary modifications, and repayment plans
- Corresponded with borrowers/agencies on loan modification decisions, status, options, timelines, coordination touchpoints, and borrower obligations through the gap analysis process
- Leveraged Loan Prospector (LP) and Desktop Underwriter (DU) tools in analyzing borrowers and risks levels, saving $30k+ annually in miscellaneous losses
- Monitored the pipeline and status of loans in the process to support members' ability to repay by following overall Wells Fargo goals and objectives with 100% data integrity
- Operated multiple system platforms servicing proficiently to educate, inform, and provide solutions for customers' home equity line and loan usage, payoffs, payments, and other mortgage products.
Education
Bachelor of Science - Information Technology Project Management
DeVry University
Decatur, GA10.2007
AA - Business Administration
ISAM
06.2002
Skills
- Agile and Waterfall Methodology
- Jira, SharePoint and Confluence
- Large project and portfolio management
- Great Communication and problem-solving skills
- Business Intelligence Testing
- Technical Requirement Design
- Operational Efficiency
- Work Organizing and Prioritizing
- Gather Project Requirements
- Process Data Analysis
- SDLC and SWOT Analysis
- Regulatory Reporting Requirements
Certification
- Project Management Professional (PMP) and Scrum Master in process.
- Leadership Insights on Leading Diversity , NTT Data
- SAFE & NMLS License , Wells Fargo Mortgage
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Business Systems Analysis Senior Specialist
NTT Data Services
07.2022 - Current
Senior Business Analyst
Wells Fargo
04.2021 - 06.2022
Business Support Consultant
Wells Fargo
10.2019 - 04.2021
Business Analyst
MetLife
02.2017 - 10.2019
Home Preservation Specialist
Wells Fargo
05.2013 - 04.2016
Bachelor of Science - Information Technology Project Management
DeVry University
AA - Business Administration
ISAM
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