Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yoendry Ogando Antigua

Tampa

Summary

Dynamic professional with a proven track record in customer service at Verizon Wireless, excelling in bilingual communication and problem-solving. Recognized for enhancing customer satisfaction and fostering teamwork. Skilled in logistics and safety protocols from experience at FedEx, demonstrating flexibility and a positive attitude in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Self-Employed

Hauling & Beyond of Tampa Bay LLC
03.2020 - Current
  • Provided home services, hauling away construction debris and unwanted junk from residential and commercial properties.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Bilingual Customer Service Representative

Verizon Wireless
11.2014 - 02.2020
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Package Handler

FedEx
03.2014 - 11.2014
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.

Receiving Dock Associate

Jabil
05.2010 - 01.2014
  • Expedited order processing times by swiftly inspecting incoming shipments for quality control purposes before distribution.
  • Minimized product damage during unloading process by using proper equipment, such as pallet jacks and forklifts, as needed.
  • Maintained a clean, safe, and organized dock area by adhering to company safety policies and procedures.

Education

Jefferson High School
Tampa, FL
08-2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Self-Employed

Hauling & Beyond of Tampa Bay LLC
03.2020 - Current

Bilingual Customer Service Representative

Verizon Wireless
11.2014 - 02.2020

Package Handler

FedEx
03.2014 - 11.2014

Receiving Dock Associate

Jabil
05.2010 - 01.2014

Jefferson High School

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