Yofreiddy Pimentel

Passcal Tech is a family business specialized in the sale and repair of all types of technology, including phones, computers and other electronic devices. My role as a tutor in this company encompaned various responsibilities, both in customer service and in technical support and sales.

(Customer Service) It provided high-quality customer service, helping customers solve technical problems and answer questions about our products and services. My goal was to make sure that each client had a positive and satisfactory experience.

(Communication) Maintained effective communication with clients to understand their needs and offer appropriate solutions. I was also responsible for explaining the repair processes and available options in a clear and understandable way.

(Sales) I actively participated in the sale of cell phones, both wholesale and retail. This included advising clients on the best options available based on their needs and budget.

My experience at Pascal Tech allowed me to develop key skills in customer service, technical support and sales, contributing significantly to the company's success and reputation.