Yoga Frasetiyo
Kuta,Bali
Summary
Dynamic and passionate professional seeking a challenging position in the food and beverage industry, particularly within a bar setting. Eager to leverage extensive skills and experience to contribute to the establishment's success while delivering exceptional customer service. Committed to continuous learning and growth, with a strong aspiration to evolve into a skilled mixologist who creates memorable experiences for patrons through innovative drink offerings and personalized service. Proven ability to thrive in fast-paced environments ensures a positive impact on team dynamics and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Internship Student
Ocean House Hotel
Watch Hill, RI
06.2025 - 05.2026
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed table assignments and efficiently coordinated dining flow for optimal guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge and service protocols to maintain quality standards.
- Developed expertise in POS systems, facilitating efficient order processing and payment handling.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Bartender
Atlas Beach Fest
Badung, Bali
02.2023 - 04.2025
- Expertly crafted and served a diverse range of alcoholic beverages, including beer, wine, liquors, and mixed drinks, to enhance customer enjoyment and engagement.
- Monitored and replenished supplies while upholding cleanliness and safety standards in bar area during shifts.
- Executed sales transactions on Mixway POS system and credit card reader, maintaining accuracy and customer satisfaction during payment processing.
- Performed detailed inventory audits daily, coordinating weekly orders for products and supplies to optimize inventory management.
- Oversaw cleanliness and systematic organization of bar area, strictly following health regulations.
- Monitored cleanliness and stock of bar area to support seamless service delivery.
- Monitored guest behavior and enforced alcohol awareness guidelines to promote a safe environment.
Bartender Apprentice
The Anvaya Beach Resort
Badung, Bali
04.2022 - 01.2023
- Prepared and served a variety of beverages to enhance customer experience in a bustling atmosphere.
- Implemented systematic cleaning and organization protocols for bar area to maintain high standards of hygiene and order.
- Monitored stock levels and coordinated restocking efforts to guarantee availability of essential supplies.
- Addressed customer inquiries and concerns promptly to maintain a welcoming environment for all patrons.
Assistant Bartender
Sheraton Kuta Bali Resort
Badung, Bali
10.2021 - 04.2022
- Assisted with basic bartender responsibilities including managing reservations, serving orders, and maintaining cleanliness of tables and the bar area. Supported preparation of bills and processing of payments. Helped organize bar storage and cellar for optimal efficiency.
Bartender Trainee
Sheraton Kuta Bali Resort
Badung, Bali
04.2021 - 10.2021
- Assist with general bartender duties to include taking and making reservations, taking and serving order, clearing and preparing tables bar area and bar storage (cellar etc), prepare the bill and taking payment
Assistant Waiter
The Anvaya Beach Resort
Badung, Bali
06.2019 - 02.2020
- Achieved high levels of guest satisfaction through outstanding customer service. Facilitated efficient service by assisting waitstaff with food and beverage presentation. Created inviting dining environments by expertly setting up tables. Upheld rigorous hygiene standards, contributing to overall health and safety.
Education
Master - Food & Beverage Management: F&B Manager
Euroinnova Business School - Hospitality Academy
Malaga, Spain08.2025
Diploma 1 - Bartending
Mediterranean
Denpasar, Indonesia07.2021
Vocational High School - undefined
Prshanti Nilayam Kuta
Badung, Indonesia06.2019
Skills
- Fast learner
- Exceptional customer service
- Strong multitasking
- Team player attitude
- Responsible alcohol service
- Handling difficult customers
- Hospitality service expertise
- Inventory
- Classic cocktails
- Performance improvement
Languages
English
Professional Working
Timeline
Internship Student
Ocean House Hotel
06.2025 - 05.2026
Bartender
Atlas Beach Fest
02.2023 - 04.2025
Bartender Apprentice
The Anvaya Beach Resort
04.2022 - 01.2023
Assistant Bartender
Sheraton Kuta Bali Resort
10.2021 - 04.2022
Bartender Trainee
Sheraton Kuta Bali Resort
04.2021 - 10.2021
Assistant Waiter
The Anvaya Beach Resort
06.2019 - 02.2020
Vocational High School - undefined
Prshanti Nilayam Kuta
Diploma 1 - Bartending
Mediterranean
Master - Food & Beverage Management: F&B Manager
Euroinnova Business School - Hospitality Academy