With 13 years of experience in the IT industry, I am an accomplished professional currently serving as an Onsite Manager. Throughout my career, I have gained expertise in managing diverse development and support projects, ensuring their successful execution and delivery.
CRM Implementation Expert with AI and Data background
Telecom T2R and L2C flow implementation
Manufacturing Sales, Service and Warranty Process Expert
AI & Machine Learning Enabler
Salesforce Manager
Banking and Finance Service Management
Zero downtime Implementation Strategist
As a Lecturer and department manager in the Electronics & Communication Engineering department, I demonstrated dedication, passion, and a commitment to providing quality education to the students. My managerial skills, expertise in the subject, and ability to foster a conducive learning environment made a positive impact on the department and its students, preparing them for successful careers in the field of electronics and communication engineering.
As part of my Master's thesis, I had the opportunity to implement an electronic customer ordering module for the broadband products of British Telecom. This module was designed to address the specific needs and challenges of managing the broadband order system within British Telecom, a leading telecommunications company.
The objective of the electronic customer ordering module was to streamline and automate the process of managing broadband orders, from customer initiation to order fulfillment. By implementing this module, British Telecom aimed to enhance the efficiency, accuracy, and speed of their broadband order system, ultimately improving the customer experience and reducing operational costs.
The implementation of the module involved several key components and functionalities:
The successful implementation of the electronic customer ordering module as a solution for managing the broadband order system in British Telecom marked a significant achievement. It demonstrated the effectiveness of the module in transforming and modernizing their order management processes, ultimately enhancing customer satisfaction and operational effectiveness.
Oracle Siebel 8.0 CCC
Salesforce App builder
Salesforce Platform Developer 1