Yogesh Devaraj
Edison,USA
Summary
Experienced IT infrastructure professional with 16 years of proven success in designing, implementing, and maintaining robust IT systems. Adept at overseeing the entire IT infrastructure lifecycle, from planning and deployment to ongoing maintenance and optimization. Skilled in leading cross-functional teams, driving projects to completion, and ensuring alignment with organizational goals. Demonstrated expertise in a wide range of technologies, including network architecture, server administration, cloud services, security protocols, and ITIL best practices. Committed to delivering reliable and scalable infrastructure solutions that support business growth and enhance operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior IT Consultant
Cyberthink
Bridgewater, USA
12.2021 - Current
- SCCM: Orchestrated software packaging and deployments through SCCM, ensuring streamlined and efficient distribution of applications. Led successful migration projects, seamlessly transitioning to new SCCM versions while minimizing end-user disruptions. Windows 10/11 Golden image management & deployment of patches after testing. Application packaging, Testing & deployments in phased manner
- JAMF: Managed JAMF Pro infrastructure, ensuring efficient deployment and management of macOS services. Implemented and maintained standardized configurations, profiles, and policies for security and compliance. Collaborated with cross-functional teams to integrate JAMF Pro with other IT systems, optimizing overall infrastructure.
- Mobile Device Management: Managed Intune and AirWatch environments for secure and efficient control of mobile devices (iOS and Android). Implemented and maintained standardized configurations, profiles, and policies to ensure security and compliance. Supported end-users by troubleshooting and resolving MDM-related issues promptly
- MS SharePoint: Administered and maintained SharePoint sites, ensuring optimal document management and collaboration. Collaborated with teams to design and implement SharePoint solutions, streamlining workflows. Provided end-user support, addressing inquiries and troubleshooting issues related to SharePoint. Conducted regular audits to ensure data integrity, security, and compliance within SharePoint environments
- MS Teams: Managed MS Teams deployment, ensuring effective communication and collaboration among team members. Administered user accounts, channels, and permissions to optimize collaboration within MS Teams. Provided technical support for MS Teams-related inquiries, troubleshooting issues promptly. Collaborated with IT teams to integrate MS Teams with other communication and collaboration tools
- Active Directory: Managed and maintained the Active Directory infrastructure, including user accounts, security groups, and group policies. Configured and optimized Active Directory to align with organizational requirements and security standards. Collaborated with IT teams to design and implement changes to the Active Directory environment. Conducted regular audits to ensure data accuracy, security, and compliance within Active Directory.
Team Lead & Desktop/System Administrator
Tata Consultancy Services
Jersey City, USA
08.2015 - 12.2021
- Conducted Knowledge Transfer sessions on End User Computing, creating comprehensive documents and providing training to both offshore and onshore teams.
- Spearheaded the transition of a client to an outsourced model on a larger scale, necessitating the formulation and implementation of multiple processes and protocols.
- Developed Standard Operating Procedure (SOP) documents following Knowledge Transfer sessions, collaborating with the client to ensure regular review and updates every six months.
- Led the solution and coordination efforts for migrating Altiris to SCCM, ensuring a smooth transition.
- Collaborated with Mobility vendors to streamline plan options, reducing complexity by limiting the number of available plans from a variety of options.
- Implemented cost-saving measures by enabling Roaming and other add-ons based on specific requirements.
- Designed, configured, and tested computer hardware, networking software, and operating system software to ensure optimal performance.
- Maintained detailed logs of network functions, maintenance histories, and repair records to keep the IT team informed of changes.
- Diagnosed, troubleshot, and resolved hardware, software, and other network and system issues promptly and effectively.
- Provided comprehensive troubleshooting and diagnosis for personal computer hardware, software, and peripherals.
- Evaluated hardware and software performance, providing recommendations for upgrades or improvements as needed.
- Demonstrated strong proficiency in Mobility, MAC, SCCM, and desktop administration, installations, and upgrades.
- Prepared evaluations of software or hardware and recommended improvements or upgrades to enhance overall system performance.
Desktop Lead & Vendor Manager
Tata Consultancy Services
Chennai, India
03.2012 - 07.2015
- Translated complex analytical findings into easily understandable business insights for both internal and external stakeholders.
- Established and managed a vendor performance management system and communication plan for construction service providers and suppliers.
- Conducted thorough financial analyses of business opportunities to ensure they met or exceeded revenue and profitability targets.
- Proactively identified tactical challenges and formulated contingency plans to control costs and maintain deployment schedules in the market.
- Effectively communicated project status and issues at various organizational levels in a clear and concise manner.
- Monitored the performance of assigned suppliers against agreed-upon service level agreements and other performance metrics.
- Generated weekly reports outlining operational successes and areas for improvement for the senior management team.
- Developed procedures and policies by devising strategies, consistently improving processes, and aligning with organizational goals.
Service Desk Technician
Tata Consultancy Services
Chennai, India
05.2010 - 03.2012
- Conducted evaluation, testing, and resolution of hardware and software issues across all systems.
- Utilized established help desk processes and procedures to provide first-level technical support to customers.
- Responded to user inquiries regarding computer software or hardware operation, effectively resolving problems.
- Replaced broken or outdated hardware components with new parts to optimize system performance.
Helpdesk Executive
HCL Business Services
Chennai, India
08.2006 - 04.2010
- Created workflows, forms, and processes to facilitate the resolution of queried problems.
- Documented processes to support infrastructure migration, ensuring continuous operations and ease of use.
- Provided technical resources to support uninterrupted IT deployments.
- Identified and addressed hardware malfunctions to enhance operational efficiency.
Education
Bachelor of Science - Computer Technology
PSG College of Technology
05.2006
Skills
- SCCM / Intune
- JAMF / MAC Support
- MDM support
- Azure Active Directory
- MS Teams / MS Exchange / Sharepoint / Visio
- End User Support Solutions
- Networking
- Tanium/ SentinelOne
- Team Building
- Strategic Planning
- Decision Making
- Mentoring and Coaching
- Creative Thinking
- Adaptability
- Conflict Resolution
- Empowerment
- Visionary Leadership
- Resource Management
Certification
- ITIL V4 Certified
- Microsoft 365 Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
Languages
English
Full Professional
Tamil
Native/ Bilingual
Hindi
Professional
Timeline
Senior IT Consultant
Cyberthink
12.2021 - Current
Team Lead & Desktop/System Administrator
Tata Consultancy Services
08.2015 - 12.2021
Desktop Lead & Vendor Manager
Tata Consultancy Services
03.2012 - 07.2015
Service Desk Technician
Tata Consultancy Services
05.2010 - 03.2012
Helpdesk Executive
HCL Business Services
08.2006 - 04.2010
Bachelor of Science - Computer Technology
PSG College of Technology
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