YOGESH GUPTA
Queens,NY
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation. Adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
12
12
years of professional experience
Work History
Case Manager
CHEROKEE FEDERAL
New York, NY
02.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
Case Manager
New York State Veterans Home
Queens, NY
01.2023 - 02.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Compiled reports on cases and submitted them to supervisors as required.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Participated in professional development activities related to case management best practices.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss treatment options.
Guest Services Supervisor
Ratan Reality LLC Group of Hotels
North Bergen, NJ
02.2021 - 01.2023
- Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
- Monitored daily performance of staff members and provided feedback on areas for improvement.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Maintained accurate records of visitor data including contact details, room assignments, payment information.
- Organized weekly team meetings to discuss current issues or changes in the department's processes.
- Developed strategies to improve quality of service and enhance customer satisfaction levels.
- Conducted regular inspections of facilities to ensure compliance with health and safety regulations.
Guest Service Representative
Carnival Cruise Lines
Miami, FL
01.2015 - 12.2018
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Resolved guest complaints in a professional manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
Case Worker/ Community Outreach Senior Assistant
KRABPF-NGO
New Delhi, Delhi
01.2013 - 12.2015
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Assisted in the installation of new products or systems according to manufacturer specifications.
- Monitored inventory levels to ensure adequate supply for production needs.
Education
Certificate - Environmental Science
OSHA
New York, NY12-2024
Bachelor's in Information Technology - IT
Nagaland University
Nagaland, India 03-2014
High School Diploma -
DPS
Dalhousie, India 03-2004
Skills
- Individualized counseling
- Utilization review
- Decision-making
- Time management
- MS office
- Clear communication
- Problem-solving
- Positive attitude
- Care coordination
- Resource management
- Risk assessment
Languages
English
Full Professional
Hindi
Native/ Bilingual
Urdu
Full Professional
Punjabi
Native/ Bilingual
Spanish
Limited
Timeline
Case Manager
CHEROKEE FEDERAL
02.2024 - Current
Case Manager
New York State Veterans Home
01.2023 - 02.2024
Guest Services Supervisor
Ratan Reality LLC Group of Hotels
02.2021 - 01.2023
Guest Service Representative
Carnival Cruise Lines
01.2015 - 12.2018
Case Worker/ Community Outreach Senior Assistant
KRABPF-NGO
01.2013 - 12.2015
Certificate - Environmental Science
OSHA
Bachelor's in Information Technology - IT
Nagaland University
High School Diploma -
DPS
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