Pooja Verma
Franklin Park,NJ
Summary
Bringing 3 years of industry experience as a support executive, administrator and recruiter with exceptional organizational skills.
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed.
Willing to take on any task to support the team and help the business succeed. Capable experience working in challenging environments. Excited about the opportunity to take the next career step.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Recruiter as Volunteer
Grace Health Care Service
10.2023 - 10.2023
- Learned tasks quickly to improve performance
- Used active listening skills to communicate clearly in discussions
- Treated people from all backgrounds with dignity and respect
- Attended community events and meetings to promote organizational goals
- Recruiting and cold call for new candidate.
Library Assistant as Volunteer
Franklin Township Library
11.2022 - 09.2023
- Sorted donations to local hospitals and homeless shelters for those with special needs or circumstances
- Took photos during workday at volunteer program sites
- Coordinated activities for children during community events.
Administrator as Volunteer
Kuman
02.2023 - 05.2023
- Improved information management with enhanced data entry and tracking processes
- Preserved customer loyalty by quickly and completely resolving complaints
- Covered daily office workloads through effective staffing and resource coordination
- Managed daily office operations and streamlined administrative procedures
- Compiled and analyzed data to create reports for management review using PowerPoint.
Office Manager
Masturlal Pvt
09.2014 - 01.2015
- Planned and executed strategies to increase business and drive profit growth
- Prepared schedules and assignments to meet short- and long-term business demands
- Enforced safety procedures and monitored compliance Supervised and guided employees to reach company objectives
- Resolved conflicts between team members professionally
- Fostered positive work environment promoting employee engagement
- Negotiated contracts with vendors and suppliers.
Project Intern
MJ Infrastructure Pvt Ltd
12.2013 - 01.2013
- Prepared administrative documents for project processing and certificates requiring signatures
- Actively sought opportunities for professional growth by attending relevant trainings or conferences
- Assisted with file coordination using project management software, project budgets & financial reports.
Customer Service Specialist
Mphasis
10.2010 - 10.2011
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Managed customer calls efficiently in fast-paced call center environment
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
MBA - Finance & HR
RVIM
Bangalore (India)07.2014
Master of Science - Mathematics
DPS
Kanpur Ndiia07.2005
Skills
- Talent management
- Project Management
- Outbound Calling
- Recruitment
- Employment Verification
- Team Collaboration
- Human Resource Management Systems
- Cold-calling
- Data Entry
- Google Suit
Certification
- Certified Business Analyst, Net Perform Corp
- FundaMental of Business Analysis
Timeline
Recruiter as Volunteer
Grace Health Care Service
10.2023 - 10.2023
Administrator as Volunteer
Kuman
02.2023 - 05.2023
Library Assistant as Volunteer
Franklin Township Library
11.2022 - 09.2023
Office Manager
Masturlal Pvt
09.2014 - 01.2015
Project Intern
MJ Infrastructure Pvt Ltd
12.2013 - 01.2013
Customer Service Specialist
Mphasis
10.2010 - 10.2011
MBA - Finance & HR
RVIM
Master of Science - Mathematics
DPS
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