Learning new things such as new technology
Yogesh Joshi
Sr. Associate Director
Puppalguda,Telangana
Summary
Dynamic and results-driven leader with over 20+ years of progressive leadership experience. Proven track record of leading high-performance teams, driving process and technological innovation, and aligning strategies with business goals. Adept at managing complex projects, stakeholder management, optimizing operations, and fostering a culture of continuous improvement. Committed to leveraging technology to enhance business performance and drive high degree of customer satisfaction.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Associated Director of Operations
Accenture Solutions PVT Ltd (India)
Hyderabad, Telangana
6 2022 - Current
- Spearheaded digital transformation initiative, resulting in 25% increase in operational efficiency, 20% reduction in cost and ~20% growth year on year - Managing team of ~3000 professionals, overseeing large operations across 3 countries (US, India and Philippines), portfolio generating $45 million topline with 30% profitability - Managing complex work product portfolio such as Hardware, MVNO, Payment gateway, Ad operations, TnS (Socials), MQT (AI and ML training), CEO’s desk escalation management - Developed and executed strategies aligned with corporate goals, enhancing business agility and competitiveness - Implemented cybersecurity measures that reduced security incidents by ~30%. - Collaborated with client’s senior executives to drive innovation and support business growth - Organized I&D and CSR events
Operations – Senior Manager/Manager
Accenture Solutions PVT Ltd (India)
Hyderabad, PA
06.2017 - 06.2022
- Designed, implementation, and management of service re-designs and creating new age pricing solutions for large operations - Led many successful transitions of organic and non-organic work - Implemented disaster recovery and business continuity plans for business operating for all work type (WFH, WFO – client and WFO – DCs) - Fostered strong client relationships to ensure business growth with 80% NPS score - Mentored and developed high-performing team, resulting in 15% increase in employee retention
Technology – Senior Analyst
Accenture Solutions PVT Ltd (India)
Benguluru, Karnataka
06.2006 - 06.2016
- Managed day-to-day operations, including metric management, project management, and support IT operations - Led major CRM system upgrade, improving process efficiency and data accuracy. - Established IT policies and procedures that improved compliance and operational standards. - Coordinated with business units to understand their IT needs and provide effective solutions. - Achieved 20% reduction in IT-related incidents through proactive maintenance and user training
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Hardware – Analyst & Resident SME
HP GlobalSoft
Bengaluru, Karnataka
05.2004 - 03.2006
- Managed day-to-day operations, including metric management, project management, and support IT operations - Led major system transition and research bugs related ROM and BIOS - Support 50 IT support analyst and assist in troubleshooting - Supported Compaq, HP- Armada and HP pavilion (business laptops) - Top performer (ranked in top 10) for 13 weeks straight
- Identified and resolved problems through root cause analysis and research.
Education
Tool Engineering (D. T&D making) - Mechanical Engineering
TRTC Kundaim- Goa
Goa - India 06.1997 - 06.2001
Some College (No Degree) - Higher Education Administration
Chandrabhaga Tukoba Naik, Curchorem, Goa, 403706
Goa 05.1994 - 06.1998
Skills
Digital and business Transformation
Websites
Certification
ITIL V3 Foundation certified
Affiliations
- Member, Association with tech forums (modemhelp.net)
- Member, ISO 2000 internal auditor group
References
Available upon request
Accomplishments
- Documented and resolved operational governance issue which led to 20% improved operational governance
- Collaborated with client team in the development of Beta testing team and a full grown lab
- Achieved excellence and value add of ~$30 million gave back to client by introducing tools and volume obviation
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsInterests
Write blogs
Timeline
Operations – Senior Manager/Manager
Accenture Solutions PVT Ltd (India)
06.2017 - 06.2022
Technology – Senior Analyst
Accenture Solutions PVT Ltd (India)
06.2006 - 06.2016
Hardware – Analyst & Resident SME
HP GlobalSoft
05.2004 - 03.2006
Tool Engineering (D. T&D making) - Mechanical Engineering
TRTC Kundaim- Goa
06.1997 - 06.2001
Some College (No Degree) - Higher Education Administration
Chandrabhaga Tukoba Naik, Curchorem, Goa, 403706
05.1994 - 06.1998
Associated Director of Operations
Accenture Solutions PVT Ltd (India)
6 2022 - Current
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