Learning new things such as new technology
Yogesh Joshi
Sr. Associate Director
Puppalguda,Telangana
Summary
Dynamic and results-driven leader with over 20+ years of progressive leadership experience. Proven track record of leading high-performance teams, driving process and technological innovation, and aligning strategies with business goals. Adept at managing complex projects, stakeholder management, optimizing operations, and fostering a culture of continuous improvement. Committed to leveraging technology to enhance business performance and drive high degree of customer satisfaction.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Associated Director of Operations
Accenture Solutions PVT Ltd (India)
Hyderabad, Telangana
6 2022 - Current
- Spearheaded digital transformation initiative, resulting in 25% increase in operational efficiency, 20% reduction in cost and ~20% growth year on year - Managing team of ~3000 professionals, overseeing large operations across 3 countries (US, India and Philippines), portfolio generating $45 million topline with 30% profitability - Managing complex work product portfolio such as Hardware, MVNO, Payment gateway, Ad operations, TnS (Socials), MQT (AI and ML training), CEO’s desk escalation management - Developed and executed strategies aligned with corporate goals, enhancing business agility and competitiveness - Implemented cybersecurity measures that reduced security incidents by ~30%. - Collaborated with client’s senior executives to drive innovation and support business growth - Organized I&D and CSR events
Operations – Senior Manager/Manager
Accenture Solutions PVT Ltd (India)
Hyderabad, PA
06.2017 - 06.2022
- Designed, implementation, and management of service re-designs and creating new age pricing solutions for large operations - Led many successful transitions of organic and non-organic work - Implemented disaster recovery and business continuity plans for business operating for all work type (WFH, WFO – client and WFO – DCs) - Fostered strong client relationships to ensure business growth with 80% NPS score - Mentored and developed high-performing team, resulting in 15% increase in employee retention
Technology – Senior Analyst
Accenture Solutions PVT Ltd (India)
Benguluru, Karnataka
06.2006 - 06.2016
- Managed day-to-day operations, including metric management, project management, and support IT operations - Led major CRM system upgrade, improving process efficiency and data accuracy. - Established IT policies and procedures that improved compliance and operational standards. - Coordinated with business units to understand their IT needs and provide effective solutions. - Achieved 20% reduction in IT-related incidents through proactive maintenance and user training
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
Hardware – Analyst & Resident SME
HP GlobalSoft
Bengaluru, Karnataka
05.2004 - 03.2006
- Managed day-to-day operations, including metric management, project management, and support IT operations - Led major system transition and research bugs related ROM and BIOS - Support 50 IT support analyst and assist in troubleshooting - Supported Compaq, HP- Armada and HP pavilion (business laptops) - Top performer (ranked in top 10) for 13 weeks straight
- Identified and resolved problems through root cause analysis and research.
Education
Tool Engineering (D. T&D making) - Mechanical Engineering
TRTC Kundaim- Goa
Goa - India 06.1997 - 06.2001
Some College (No Degree) - Higher Education Administration
Chandrabhaga Tukoba Naik, Curchorem, Goa, 403706
Goa 05.1994 - 06.1998
Skills
Digital and business Transformation
Client stakeholder and Account management role
GenAI scope assessment and implementation
Emergency Preparedness
Forecasting
Corporate Social Responsibility
General management and administration
Executive Leadership
Performance Management
Strategic Planning
Risk Management
Compliance Management
Recruitment and retention
Cross-Functional Teamwork
Corporate Communications
Financial Oversight
Websites
Certification
ITIL V3 Foundation certified
Affiliations
- Member, Association with tech forums (modemhelp.net)
- Member, ISO 2000 internal auditor group
References
Available upon request
Accomplishments
- Documented and resolved operational governance issue which led to 20% improved operational governance
- Collaborated with client team in the development of Beta testing team and a full grown lab
- Achieved excellence and value add of ~$30 million gave back to client by introducing tools and volume obviation
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsInterests
Write blogs
Timeline
Operations – Senior Manager/Manager
Accenture Solutions PVT Ltd (India)
06.2017 - 06.2022
Technology – Senior Analyst
Accenture Solutions PVT Ltd (India)
06.2006 - 06.2016
Hardware – Analyst & Resident SME
HP GlobalSoft
05.2004 - 03.2006
Tool Engineering (D. T&D making) - Mechanical Engineering
TRTC Kundaim- Goa
06.1997 - 06.2001
Some College (No Degree) - Higher Education Administration
Chandrabhaga Tukoba Naik, Curchorem, Goa, 403706
05.1994 - 06.1998
Associated Director of Operations
Accenture Solutions PVT Ltd (India)
6 2022 - Current