Airlines reservations GDS - Amadeus , Toyra , Galileo, Sabre
Hi, I’m
YOGITA RAJESH
Reservation And Ticketing Supervisor And Administrator
Doha,Qatar
Summary
Dynamic and versatile professional with over 15 years of experience in the travel and administration industries. Skilled in airline reservations, ticketing, customer service, sales meetings, administration, and embassy visa processing. Proactive and detail-oriented ticket and reservation executive with a proven track record of success. Proficient in inventory control, sales, and staff training, ensuring optimal customer satisfaction and profitability. A dedicated team player committed to generating client loyalty and driving business growth.
Overview
22
years of professional experience
5
Certifications
3
Languages
Work History
AMAN TRAVELSDoha
Ticketing Reservation Supervisor
09.2022 - 03.2023
Job overview
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
CAPAGO MENA SCHENGEN VISA LINKDoha
Visa Application Processing Officer
03.2022 - 07.2022
Job overview
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
KPMGDoha
Travel Coordinator and Administrator
01.2019 - 10.2020
Job overview
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Provided clients with literature outlining available services at destinations and transfer points.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
ORBIT TRAVELDoha
Senior Travel and Leisure Consultant
09.2015 - 09.2017
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
TURKISH AIRLINESDoha
Ticketing and Reservation Agent
09.2014 - 08.2015
Job overview
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Worked closely with front desk to achieve full occupancy of property.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Produced and shared customer service reports to support management decision-making.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
REGENCY TRAVELS & TOURSDoha
Travel Consultant and Call Center Agent
04.2006 - 02.2014
Job overview
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Maintained and updated corporate traveler profiles with current information.
- Collected, handled and documented payments for travel services and associated feels.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Handled sensitive information with professionalism and discretion.
- Completed accurate reservations for business travelers at point of sale.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Conducted market research to investigate potential new travel destinations.
- Generated reports on travel trends and customer feedback to inform business goals.
- Followed up with customers to increase customer service with travel plans.
- Collaborated with colleagues to create and promote special travel packages.
JET AIRWAYS (I) Pvt. Ltd.Port Blair and Chennai
Supervisor
11.2000 - 12.2004
Job overview
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Tagore Government College For Education Andaman’s, Pondicherry University, India
Bachelor of Education from Home Science And Language Hindi
06.1999 - 06.2000
University Overview
- Member of Education - teaching system
- Member of Pondicherry University of India
- Member of Home Science and Language Hindi
Jawaharlal Nehru Rajkeeya MahavidyalayaPort Blair, Andaman’s, Pondicherry University
Bachelor of Science from Home Science
06.1996 - 06.1999
University Overview
- Member of Pondicherry University, India
- Completed professional development in Home Science
Skills
Negotiation
Staff Management
Business administration
Staff training and development
Sales and marketing
Business planning
Change Management
Creative merchandising
Staffing and scheduling
Business Development
Financial Management
Strategic planning
Strong Communicator
Software
Diploma Course Covering MS- Word, MS-Excel, MS- PowerPoint
ERP and Traccs for Finance and Accounting
CCTV operate Certificate from Bureau of Civil Aviation Security ,Delhi ,India
Certification
Amadeus Certificate
Timeline
Amadeus Certificate
01-2023
Advance Ticketing
01-2023
Ticketing Reservation Supervisor
AMAN TRAVELS
09.2022 - 03.2023
Business Writing Principles
09-2022
Customer service- Handle Abusive Customer
08-2022
Visa Application Processing Officer
CAPAGO MENA SCHENGEN VISA LINK
03.2022 - 07.2022
Unconscious Bias
09-2020
Travel Coordinator and Administrator
KPMG
01.2019 - 10.2020
Senior Travel and Leisure Consultant
ORBIT TRAVEL
09.2015 - 09.2017
Ticketing and Reservation Agent
TURKISH AIRLINES
09.2014 - 08.2015
Travel Consultant and Call Center Agent
REGENCY TRAVELS & TOURS
04.2006 - 02.2014
Supervisor
JET AIRWAYS (I) Pvt. Ltd.
11.2000 - 12.2004
Tagore Government College For Education
Bachelor of Education from Home Science And Language Hindi
06.1999 - 06.2000
Jawaharlal Nehru Rajkeeya Mahavidyalaya
Bachelor of Science from Home Science
06.1996 - 06.1999