
Experienced healthcare professional with 20+ years supporting patients in fast paced clinical and retail environments. Brings strong expertise in patient communication, insurance navigation, medication support, and issue resolution. Adept at delivering compassionate, efficient service through phone and digital channels while maintaining accuracy, HIPAA compliance, and patient satisfaction.
Familiarity with healthcare workflows, labs,prescriptions and patient portals
EHR systems
Prior authorization resolution
Zendesk proficiency
Patient assistance and support
MTM certification