
Dynamic professional with extensive experience at Gallagher Centre of Excellence, excelling in operations management and stakeholder engagement. Proven track record in enhancing service delivery and financial operations, leveraging expertise in SAP and team management to drive process improvements. Adept at data analysis, delivering impactful reports that inform strategic decisions.
· Collaborate with Client Service Managers to gain a comprehensive understanding of
· clients business and insurance needs, Florida[U.S.]
· Assist Client Service managers in preparing for internal renewal strategy meetings.
· (RSD) for FL and LA
· Assist in preparing renewal reports while collaborating with Client Service Managers to enhance
· technical skills. Coordinate and participate in internal meetings. Act as the primary point of
· contact for the branch, providing comprehensive daily support.
· Contribute to the development of service plans, reports, presentations, and other
· client-related documents as required.
· Coordinate between the GCoE and Onshore Teamsto improve service delivery.
· Communicate with insurers according to agreed parameters and processes to ensure
· effective client service.
Oversee end-to-end support of the policy lifecycle for Commercial Lines. Collaborate
· with insurance carriers to gather and modify insurance quotations. Assist Client Service
· Managers in comparing quotes, binders, and generating proposals.
· Provide support to a team of 5-7 Client Service Managers/Broker Placement Specialists
· at the branches. Take proactive steps to support new business, renewals, and
· remarketing activities.