Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yogreth Gil

Katy,TX

Summary

Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.

Overview

6
6
years of professional experience

Work History

House Cleaning Supervisor

Katy House Cleaning
Katy, Texas
01.2018 - 05.2022
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Administrative Assistant

Transport Cooperative Girabofoly
Mracaibo (Venezuela), Zulia
05.2014 - 07.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

Medium Technician in Commerce Administrative - Mention Informatics

U. E. Arq. Nuestra Señora Del Carmen
Venezuela Edo. ZULIA
06.2016

Certified Public Accountant - Contabilidad

Dr Jose Gregorio Hernandez
Venezuela Edo Zulia
12.2012

Skills

  • Detailed Instruction
  • Task Prioritization
  • Equipment Effectiveness
  • Ordering Cleaning Supplies
  • Personnel Problem Management
  • Routine Inspections
  • Upbeat and Positive Personality
  • Providing Feedback
  • Efficient and Detail-Oriented
  • Customer Communication
  • Clerical Support
  • Collaborative Environments
  • Patient and Empathetic
  • Proactive Self-Starter
  • Maintaining Clean Work Areas

Timeline

House Cleaning Supervisor

Katy House Cleaning
01.2018 - 05.2022

Administrative Assistant

Transport Cooperative Girabofoly
05.2014 - 07.2016

Medium Technician in Commerce Administrative - Mention Informatics

U. E. Arq. Nuestra Señora Del Carmen

Certified Public Accountant - Contabilidad

Dr Jose Gregorio Hernandez

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Yogreth Gil