YO GWEE TUNG
Garland,TX
Summary
Experienced emergency management and office administration optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist. Skilled in superior communication, computer, support and organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Efficient and precise with commitment to finishing jobs quickly and accurately.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Emergency Management Specialist
Federal Emergency Management Agency, DHS
10.2024 - Current
- Completed Caller Services and Casework training. This allows me to assist disaster survivors in processing assistance for recovery efforts.
- Took helpline calls to assist applicants and answer questions regarding their applications and provided information needed for assistance.
- Completed full documentation on files, so communication is clear for future agents/caseworkers who assist the applicant.
- Registering disaster survivors for individual or household assistance following nationally declared
disasters. - Responding to customer requests for information.
- Providing customer service explaining rules, policies, or program details.
- Evaluating and producing substantive recommendations regarding efficiency issues and major administrative aspects of disaster recovery operations.
- Identified issues, analyzed information and provided solutions to problems.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
Bilingual Interpreter
Visual Language Professional
01.2022 - Current
- Provided oral interpretations for clients during court proceedings, insurance claims, and hospital/clinic visits, successfully maintaining pace with native speakers to deliver real-time comprehension
- Provided language translation and customer service skills to clients in jobs, court and medical business sectors
- Maintained message content, tone and emotion as closely as possible
- Attended training programs to improve professional knowledge and interpretation skills
- Attended religious and school meetings to provide accurate consecutive translations of conversations between members
- Stayed current on new expressions and cultural changes impacting language translation
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed.
Citizenship Specialist
Mosaic Family Services
12.2022 - 05.2024
- Assist Program Coordinator or the DOJ accredited representative to provide clients' intake and identify the need for assistance
- Find any errors including misspelling or mistyping on clients' intake forms or applications before submitting them and ensure all case files are in good standing
- Create new client case files and manage the filing system based on RSS requirements
- Follow up with client to obtain any additional documentation
- Monitor and document any deadlines, timing requirements and updates
- Maintain interpreter pool to assist refugees who are not proficient in English
- Respond to client's requests regarding their case statuses
- Maintain appointment calendar including schedules for appointments, client intakes, and meeting
- Refer refugee clients to English-as-a Second Language training and Civics Instruction
- Assist with filing and tracking clients' survey, staff activities and outreach
- Maintain and update any forms, agreements, fliers, or information disseminated to clients
- Process outgoing and incoming mail for Citizenship Program
- Data entry of client information, including database management and new Refugee Data Tracking system required under subcontract with Texas Office for Refugees (TXOR)(Catholic Charities Fort Worth)
- Assist Citizenship Program Coordinator with client tracking list and numbers
- Assist Citizenship Program Coordinator with responding (RFE) to any case change or updates
- Other administrative responsibilities as requested by the Program Coordinator or Executive Director
Application Processor
Citigroup Inc
05.2022 - 12.2022
- Batched applications into system and followed up with appropriate personnel for missing information on incomplete applications
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them
- Updated and maintained application reports and files
- Scanned documents and saved in database to keep records of essential organizational information
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Corrected data entry errors to prevent later issues such as duplication or data degradation
- Maintained 100% accurate data by implementing Citi-approved software to detect and correct any errors
- Evaluated source documents to locate needed information
Education
Bachelor of Science - Music Education
Dallas Christian College
Farmers Branch, TX05.2020
Skills
- Administrative Experience
- Leadership development
- Report Generation
- Complaint resolution
- Expense Tracking
- Meeting facilitation
- Correspondence Management
- Time Management
- Documentation and Recordkeeping
- Attention to Detail
- Scheduling appointments
- Report Analysis
- Data Entry
- First aid training
- Crisis management
- Interpersonal skills
- Computer skills
- Technical skills
- Risk assessment
- Crisis communication
- Conflict resolution
- Strategic planning
- Emergency planning
- Training & Development
- Active listening
- Public safety
- First Aid/CPR
- Excellent oral and written English and Burmese language skills
- Ability to well work with others or independently
- Performs other duties as assigned
Languages
English
Native or Bilingual
Burmese
Native or Bilingual
Certification
- Certificate of Completion of Records Management
- Certificate of Completion of Privacy at DHS: Protecting Personal Information
- Certificate of Completion of the computer security training for the Department of Homeland Security
- Certificate of Completion of the FEMA Manual Determination and CALL
- Certificate of Completion of DHS Insider Threat Awareness
- Certificate of SF-50
Timeline
Emergency Management Specialist
Federal Emergency Management Agency, DHS
10.2024 - Current
Citizenship Specialist
Mosaic Family Services
12.2022 - 05.2024
Application Processor
Citigroup Inc
05.2022 - 12.2022
Bilingual Interpreter
Visual Language Professional
01.2022 - Current
Bachelor of Science - Music Education
Dallas Christian College
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