Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
Generic

Yoham Suero Caro

Santo Domingo

Summary

Dynamic professional with a proven track record at Alorica, excelling in customer service and conflict resolution. Adept at utilizing Microsoft Excel for efficient data management while effectively multitasking. Recognized for enhancing team performance and driving problem-solving initiatives, ensuring high-quality service delivery and customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
Santo Domingo
06.2022 - Current
  • Respond to customer inquiries via phone.
  • Resolve customer issues efficiently while maintaining a professional demeanor.
  • Provide detailed product or service information.
  • Escalate complex issues to the appropriate departments when necessary.
  • Maintain records of customer interactions and transactions.

Administrative Assistant

Deli Almuerzos Restaurant
San Cristobal
01.2018 - Current
  • Document Management: Organize and maintain important documents, such as vendor contracts, employee files, and health inspection reports. Ensure all necessary permits and licenses are up to date.
  • Order and Inventory Support: Assist with ordering office supplies, cleaning supplies, and restaurant equipment, as needed. Keep track of inventory records, and communicate with vendors.
  • Financial Assistance: Assist in processing invoices, reviewing vendor payments, and preparing simple financial documents, or reports, to support restaurant management.
  • Human Resources Support: Help with hiring processes by maintaining applications, organizing interviews, and assisting in the onboarding of new employees.

Operations Supervisor

Puertas, Vidrios y Ventanas Constitución
San Cristobal
03.2014 - 01.2018
  • Team leadership: Direct and motivate team members, ensuring tasks are completed on time, and up to quality standards.
  • Training and Development: Provide training to new employees, and support ongoing development for current staff.
  • Problem Solving: Address issues or conflicts that arise within the team or with customers, ensuring resolution.
  • Performance Monitoring: Monitor staff performance, provide feedback, and handle performance reviews.
  • Administrative Duties: Oversee scheduling, inventory management, and other administrative tasks relevant to the department.

Education

Bachelor of Accounting - Accounting

Universidad Autónoma De Santo Domingo UASD
Santo Domingo
08-2022

Skills

  • Customer service
  • Conflict resolution
  • Microsoft Excel
  • MS office
  • Multitasking Capability
  • Problem-solving skills

Certification

  • Mycrosoft Excel
  • Mycrosoft Outlook
  • Mycrosoft Word
  • Mycrosoft Power Point
  • Mycrosoft Power BI (In progress)

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Alorica
06.2022 - Current

Administrative Assistant

Deli Almuerzos Restaurant
01.2018 - Current

Operations Supervisor

Puertas, Vidrios y Ventanas Constitución
03.2014 - 01.2018

Bachelor of Accounting - Accounting

Universidad Autónoma De Santo Domingo UASD

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Yoham Suero Caro