Yohami Rivera Laracuente
Cleveland
Summary
Proven ability to enhance customer satisfaction and streamline operations, demonstrated during tenure at Walmart. Excelled in high-pressure environments, achieving productivity targets through exceptional teamwork, flexibility, and adept money handling. Skilled in client relations and payment processing, consistently maintaining professional appearance and securing sensitive information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Floor Worker
Marc Glassman Inc Produce
04.2020 - 03.2021
- Performed quality control on finished products to identify and remove damaged items from distribution.
- Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
- Executed daily operations quickly and accurately, achieving productivity targets.
Customer Service Cashier
Walmart
04.2020 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Host/Restaurant Server
IHOP
09.2019 - 02.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
International Preparatory School
110 14th St, Buffalo, NY 1421305.2019
Skills
- Teamwork and flexibility
- Paperwork Processing
- Client Relations
- Money handling abilities
- Payment Processing
- Coordination
- Telephone reception
- Professional Appearance
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Floor Worker
Marc Glassman Inc Produce
04.2020 - 03.2021
Customer Service Cashier
Walmart
04.2020 - 08.2020
Host/Restaurant Server
IHOP
09.2019 - 02.2020
High School Diploma -
International Preparatory School
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