YOHAN BANALA
Sec-bad,KS
Summary
A focused professional offering over 4 years of experience. Coordinated with HR department for ensuring adequate manpower planning. Checked the MIS reports based on the interaction with customers for effective resolution of customer grievances. Creating all Process Applications for New Batches. Preparing daily and weekly report & Client KPI's on given timeline (Voice Process). Knowledge in Avaya Applications and CMS Tool. A keen communicator with honed interpersonal, problem solving & analytical skills.
Overview
9
9
years of professional experience
Work History
MIS Executive
Q Conneqt Business Solutions LTD
11.2018 - Current
- Established corporate strategies for achievement of top line & bottom-line targets; managed business planning, operations & analysis for assessment of revenue potential in business
- Coordinated with HR department for ensuring adequate manpower planning
- Checked the MIS reports based on the interaction with customers for effective resolution of customer grievances
- Provided direction, motivation & training to the field sales team for ensuring optimum performance for all operational activities
- Achieved Star of month May'19
- Achieved 'Wow' LOE Award for month Apr'18-jun'18.
Customer Service Executive (Outbound)
Q Conneqt Business Solutions LTD
12.2015 - 11.2018
Education
Intermediate -
Sri Chaitanya Jr.College
01.2013
SSC -
Kasturba High School
01.2010
Skills
- MS Office (Word, Excel 97 / 2007 / 2013 & PowerPoint)
- Business Development
- Real-time Management
- ID Management
Personal Information
- Father's Name: Banala Jakaraiah
- Date of Birth: 04/17/93
Locationpreference
Hyderabad
Timeline
MIS Executive
Q Conneqt Business Solutions LTD
11.2018 - Current
Customer Service Executive (Outbound)
Q Conneqt Business Solutions LTD
12.2015 - 11.2018
Intermediate -
Sri Chaitanya Jr.College
SSC -
Kasturba High School
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