Yohan Bradshaw
Hartford
Summary
Versatile and results-driven professional with experience at Amazon, adept in safe driving and exceptional customer service. Demonstrates a strong work ethic and self-motivation, excelling in high-stress situations by enhancing customer satisfaction and maintaining an impeccable driving record. Skilled in utilizing technology for efficiency and committed to safety and reliability in all tasks.
Overview
8
8
years of professional experience
Work History
Truck Driver
Amazon
08.2024 - 01.2025
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Always punctual and on time.
Customer Service Representative
First Choice Health Centers
09.2021 - 06.2024
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Home Depot
02.2017 - 05.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Associate Of Business Administration - Operations Management
Capital Community College
Hartford, CT05.2013
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Basic computer literacy
- Equipment operation
- Customer-oriented
- Physical stamina and strength
- Heavy lifting
- Fuel efficiency maximization
- Customer service
Timeline
Truck Driver
Amazon
08.2024 - 01.2025
Customer Service Representative
First Choice Health Centers
09.2021 - 06.2024
Customer Service Representative
Home Depot
02.2017 - 05.2020
Associate Of Business Administration - Operations Management
Capital Community College
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