Yohan Lee
Everett,WA
Summary
Analytical IT support professional equipped with a bachelor's degree in computer engineering and over one year of experience in enterprise-level hospital IT operations. Established success in supporting clinical end users, handling escalated tickets, and addressing hardware, network, and software issues in compliance with strict SLAs. Seeking to apply technical skills, commitment to service excellence, and potential for advancement in IT Customer Support - Entry role at Bellevue College.
Overview
5
5
years of professional experience
Work History
IS Customer Support Technician
Denali Advanced Integration/Swedish Providence
Redmond, WA
06.2024 - Current
•Delivered high support ratings by resolving Tier 1-2 tickets through ServiceNow.
•Assisted caregivers onsite by diagnosing issues related to hardware, software, network, and VoIP systems.
•Executed deployment of workstations, mobile devices, and peripherals according to corporate standards.
•Supervised on-site IT stockroom functions including hardware intake, inventory tracking, and surplus management.
•Managed and deployed devices and applications using SCCM and Intune.
•Automated device lookup procedures by creating basic scripts during lifecycle projects.
•Worked with other IT departments and vendors to manage escalations and execute equipment repairs.
General Manager
Sharetea
Redmond, WA
12.2020 - 12.2022
• Directed daily operations, employee scheduling, and customer service for a 16-member team.
• Implemented inventory management and marketing strategies to optimize performance.
• Refined operational procedures to ensure streamlined workflows.
• Nurtured communication and leadership abilities among team members in a dynamic setting.
Education
Bachelor of Science - Computer Engineering
University of Washington
Bothell, WA05-2024
Skills
- Windows and macOS systems
- Office 365 and virtualization
- Active Directory management
- Networking protocols
- ServiceNow and SCCM tools
- Hardware troubleshooting
- VoIP management
- Customer support and service
- Intune management
- Time management
- Project management
- Mobile Device Management
- Inventory Management
Timeline
IS Customer Support Technician
Denali Advanced Integration/Swedish Providence
06.2024 - Current
General Manager
Sharetea
12.2020 - 12.2022
Bachelor of Science - Computer Engineering
University of Washington
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