Yohana Arapari
Stansbury Park,UT
Summary
Experienced Customer Service and Tech Support Professional with over 8 years of expertise in delivering exceptional service, enhancing customer satisfaction, and optimizing operational processes. Known for reliability, strong organizational skills, and the ability to adapt quickly to shifting priorities. Proven ability to communicate effectively and collaborate across teams while maintaining a focus on accuracy, workflow improvements, and consistently achieving deadlines and operational objectives.
Overview
16
16
years of professional experience
Work History
Global Support Tech Generalist (French/English)
The Church of Jesus Christ of latter-day Saints
12.2023 - Current
- Provides outstanding support to Church leaders, members, and friends by efficiently addressing and resolving simple to complex inquiries through phone, email, and chat, while upholding professionalism and a high satisfaction rate.
- Functions as a primary point of contact for unit leaders on a range of concerns—including finance-related inquiries, membership record issues, and system challenges—while ensuring clear communication throughout the resolution process.
- Collaborates with interdepartmental teams to identify issues, document resolution processes, and share workflows with teammates, improving overall team efficiency.
- Contributes as a content creator in developing training materials for new unit leaders, focusing on administrative duties and responsibilities.
Secretary I
Department of Human Services - State of Hawaii
11.2021 - 06.2023
- Delivered comprehensive administrative support maintaining schedules, daily report documents, memos and invoices.
- Handled sensitive data entry and transaction processing, ensuring accuracy and compliance with organizational policies.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Built rapport with customers, vendors, and external officials, delivering compassionate and courteous service in alignment with organizational values.
Clerical and Administration Specialist
NorthStar Memorial Group (Maui Memorial Park)
09.2019 - 09.2021
- Managed sensitive customer interactions daily, offering compassionate and professional support.
- Maintained high levels of confidentiality by safeguarding sensitive information, both physical and digital records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided training and mentorship to new clerks, sharing expertise on processes and systems to enhance team efficiency.
Central Reservations Agent
InterContinental Tahiti Resort and Spa Group
04.2018 - 07.2019
- Efficiently handled 50+ daily reservation inquiries through phone, emails, and in-person interactions.
- Identified and resolved various issues and discrepancies for customers.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
Multi-Purpose Guide (Internship)
Polynesian Cultural Center
06.2017 - 09.2017
- Guided groups of 30+ guests on scheduled tours, building personal relationships to promote positive experiences.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Demonstrator Guide
Polynesian Cultural Center
10.2009 - 08.2012
- Engaged with 100+ international guests daily, promoting cultural exchange and mutual understanding.
- Coached fellow demonstrators on best practices for presentation techniques and guest service, resulting in increased effectiveness across the entire team.
Education
Bachelor of Science - Hospitality and Tourism Management
Brigham Young University of Hawai'i
La'ie, HI12.2017
Skills
- Customer Service & Communication
- Administrative Support & Data Management
- Microsoft Office
- Time Management & Multitasking
- Conflict Resolution
- Team Collaboration
- Bilingual: French/English
Section name
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Timeline
Global Support Tech Generalist (French/English)
The Church of Jesus Christ of latter-day Saints
12.2023 - Current
Secretary I
Department of Human Services - State of Hawaii
11.2021 - 06.2023
Clerical and Administration Specialist
NorthStar Memorial Group (Maui Memorial Park)
09.2019 - 09.2021
Central Reservations Agent
InterContinental Tahiti Resort and Spa Group
04.2018 - 07.2019
Multi-Purpose Guide (Internship)
Polynesian Cultural Center
06.2017 - 09.2017
Demonstrator Guide
Polynesian Cultural Center
10.2009 - 08.2012
Bachelor of Science - Hospitality and Tourism Management
Brigham Young University of Hawai'i
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