Yohana Alvarado
San Bernardino,CA
Summary
Driven professional with a track record of enhancing customer satisfaction and team efficiency at Curacao Retail. Fluent in English and Spanish, excels in customer relations and staff supervision. Proven ability in inventory control and retail operations, achieving significant improvements in store organization and sales performance. Skilled in leveraging customer experience and store management to exceed sales targets. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Curacao Retail
10.2014 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Insurance Agent
State Farm
01.2013 - 07.2013
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Broker
Adriana's Insurance
08.2012 - 01.2013
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Evaluated accuracy and quality of data entered into agency management system.
- Sold Personal Vehicle and Commercial Vehicle insurance policies to new and existing customers.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06.2005
Skills
- Bilingual English and Spanish, reading and writting
- Customer Relations
- Store Organization
- Staff Supervision
- Retail Operations
- Inventory Control
- Display Setup
- Customer experience
- Store Opening and Closing
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Assistant Store Manager
Curacao Retail
10.2014 - Current
Insurance Agent
State Farm
01.2013 - 07.2013
Insurance Broker
Adriana's Insurance
08.2012 - 01.2013
High School Diploma -
Arroyo Valley High School
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