Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yohana Blanco

Houston

Summary

Professional case management specialist skilled in overseeing personal injury cases throughout Pre Litigation. Known for collaborative team efforts and achieving client-focused outcomes. Reliable in adapting to changing case dynamics, with strong organizational and problem-solving abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Case Manager

The Buzbee Law Firm
05.2024 - Current
  • Managed a caseload of personal injury cases
  • Collaborated with attorneys, medical facilities, and insurance adjusters to gather necessary information for the case
  • Negotiated settlements with insurance companies on behalf of clients, managed case reductions, settlement breakdown charts, minor settlement hearings and case disbursements
  • Prepared medical chronology outlining the client's injuries, medical treatment, and other relevant details to support the case
  • Assisted clients in obtaining necessary medical records, reading medical reported, maintained consistency regarding medical recommendations
  • Maintained regular communication with clients to provide updates on case progress and address any concerns or questions they may have had
  • Reviewed police reports
  • Managed Policy Limit research requests
  • Document production, Drafted legal documents such medical research production
  • Performed legal research on relevant statutes, regulations, and case law related to personal injury claims
  • Managed deadlines effectively by prioritizing tasks based on urgency and importance within a fast-paced environment
  • Provided guidance and support to clients throughout the entire legal process from initial consultation through settlement or trial
  • Collaborated closely with attorneys during trial preparation by organizing exhibits/documents required for presentation
  • Maintained confidentiality and handled sensitive client information with utmost professionalism and discretion

Case Manager

Attorney Brian White & Associates, P.C.
01.2020 - 11.2023
  • Primary point of contact for all my clients
  • Verifying insurance coverages and liability issues
  • Maintaining contact with 3P/1P insurance providers until liability has been established
  • Scheduling and calendaring medical appointments on behalf of our clients
  • Gathering medical bills and records
  • Preparing medical summary
  • Drafting 8 monthly demands
  • Negotiating below PL cases
  • On call, after hours intake

Case Manager

D. Miller and Associates PLLC
01.2017 - 12.2019
  • Initially the first point of contact with the clients – Utilizing my decision- making skills to decide if the case will be viable based on the details gathered on the initial call with the clients and determining their needs.
  • Intake specialist - responsible for identifying viable cases based on the initial call between the client and myself.
  • Outstanding intake performance, broke company record by signing the most cases the firm has ever done in a month.
  • Able to manage a high volume load of incoming and outgoing calls for the firm.
  • Customer service and communication skills.
  • Attorney’s assistant – the main point of contact between lawyers and clients - managing their case loads and making sure that they follow up and have consistency with their clients and maintain good communication
  • Various tasks, including conducting legal research, drafting and reviewing documents, communicating with clients, organizing and maintaining files.
  • Locate treatment and set a medical strategy in place for our injured clients
  • Process paperwork for new clients efficiently and in accordance with protocols.

Case Manager

Stewart J. Guss, Attorney at Law
01.2016 - 12.2017
  • Drafting reduction request letters, fax, and/or email.
  • Sending out reduction request to medical providers, debt collectors, health insurance companies etc.
  • Calling medical providers to confirm receipt of our reduction request, requesting status updates, and/or responding to counter offers.
  • Calling 1st party insurance companies to follow up on PIP/MedPay checks or to have stale checks reissued.
  • Able to review medical and billing records in order to determine DOS, payments made, outstanding balances, payable provider.

Education

High school diploma or GED -

Skills

  • Bilingual
  • Office management
  • Legal Drafting
  • Data entry
  • Administrative Experience
  • Medical Records
  • Customer service
  • Microsoft Outlook
  • FileVine
  • Organization and multitasking
  • Conflict resolution
  • Positive attitude
  • Client advocacy
  • Documentation proficiency
  • Emotional awareness
  • Case Management
  • Legal research
  • Negotiation
  • Personal injury law

Certification

CPR Certification

Timeline

Case Manager

The Buzbee Law Firm
05.2024 - Current

Case Manager

Attorney Brian White & Associates, P.C.
01.2020 - 11.2023

Case Manager

D. Miller and Associates PLLC
01.2017 - 12.2019

Case Manager

Stewart J. Guss, Attorney at Law
01.2016 - 12.2017

High school diploma or GED -

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Yohana Blanco