Yohana Encarnacion
Cape Coral,FL
Summary
Dedicated phlebotomy professional with a friendly demeanor and strong attention to detail, honed at Eccolab Group. Proven ability to enhance patient comfort and satisfaction through effective communication and compassionate care. Skilled in venipuncture techniques, ensuring accurate specimen collection while maintaining a calm and organized approach in high-pressure environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medicar Assisten
Doctor Office
- Collected blood samples following protocols to ensure patient safety and comfort.
- Assisted in maintaining sterile environments during blood draw procedures.
- Managed patient records accurately within electronic health systems.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Phlebotomist
Eccolab Group
01.2008 - Current
- Supported lab staff by preparing equipment and materials for procedures.
- Explained procedures to patients to alleviate anxiety.
- Ensured workplace safety by strictly observing infection control procedures.
- Recorded patient interactions and sample collection data for accurate tracking.
- Participated in training sessions to enhance skills in phlebotomy techniques and safety protocols.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Phlebotomy Technician
Cape Coral Hospital
08.2022 - 08.2024
Phlebotomy Intern
Golf Coast Medicar Center
02.2017 - 06.2021
- Collected blood samples using proper techniques to ensure patient safety and sample integrity.
- Assisted in labeling and processing specimens for laboratory analysis, maintaining accuracy in documentation.
- Collaborated with healthcare professionals to prepare patients for procedures, enhancing overall patient experience.
- Maintained cleanliness and organization of phlebotomy station, adhering to infection control protocols.
- Monitored vital signs and communicated changes to supervising staff promptly, ensuring immediate response when necessary.
- Educated patients on procedures to alleviate concerns, fostering trust and cooperation during blood draws.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomy Technician
Nch Bakery
01.2010 - 04.2017
- Collected blood specimens using venipuncture and capillary techniques to ensure accurate testing.
- Prepared patients for procedures by explaining processes and addressing concerns to enhance comfort.
- Maintained sterile environment by adhering to infection control protocols and safety regulations.
- Processed laboratory requisitions efficiently, ensuring timely delivery of samples for analysis.
- Assisted in training new staff on phlebotomy procedures and patient handling best practices.
- Monitored inventory levels of supplies and initiated orders to prevent shortages during operations.
Education
Licenciada En Enfermería Y Anestesista - Anestesia
Escuela De Medicina De Cuba
La Habana CubaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Certification
Phlebotomy medicar assisten EKG
Languages
Espanol
Native or Bilingual
Ingles
Elementary
Timeline
Phlebotomy Technician
Cape Coral Hospital
08.2022 - 08.2024
Phlebotomy Intern
Golf Coast Medicar Center
02.2017 - 06.2021
Phlebotomy Technician
Nch Bakery
01.2010 - 04.2017
Phlebotomist
Eccolab Group
01.2008 - Current
Medicar Assisten
Doctor Office
Licenciada En Enfermería Y Anestesista - Anestesia
Escuela De Medicina De Cuba
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