Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yohana Fernandez

Salt Lake City,UT

Summary

Highly experienced customer care professional dedicated to providing exceptional support. Strong work ethic and dependable. Seeking full-time position in a lab setting to kick off my career as phlebotomist. My customer care abilities will come hand in hand when needing to provide excellent care to patients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Assistant

Maersk
West Valley City, Utah
07.2020 - Current
  • Organized and maintained records of daily transactions and other operational data.
  • Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.
  • Processed invoices from suppliers accurately and timely.
  • Communicated effectively with customers via phone, email, and text messages.

Forklift Operator

DHL
Rock Hill, SC
08.2018 - 07.2020
  • Performed daily maintenance checks on forklifts to ensure optimal performance.
  • Ensured safety procedures were followed when operating forklifts.
  • Loaded pallets onto trailers for shipment.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.

Assistant Manager

Auto Money Title Loans
Rock Hill , SC
03.2016 - 07.2018
  • Reviewed title documents and provided guidance on title related matters.
  • Verified customer accounts and collected overdue payments.
  • Maintained accurate records of collection activities, including daily contact logs.
  • Assisted customers in understanding the terms of their repayment agreements.
  • Assisted in developing marketing event plans and timelines.
  • Developed relationships with customers to increase repeat business opportunities.
  • Listened attentively and responded appropriately to customer concerns or requests.

Education

High School Diploma -

Unidad Educatve Colegio Cervantes
San Cristobal
07-2012

Some College (No Degree) -

Salt Lake Community College
Salt Lake City, UT

Skills

  • Positive Attitude
  • Professional and Friendly
  • Attention to Detail
  • Customer Support
  • Efficiency Improvement
  • Relationship Building
  • Sales follow-up
  • Work Well Under Pressure
  • Bilingual
  • Computer Skills
  • Team building
  • Dependable and Responsible
  • Reliable and punctual

Certification

  • Phlebotomy certificate

Timeline

Operations Assistant

Maersk
07.2020 - Current

Forklift Operator

DHL
08.2018 - 07.2020

Assistant Manager

Auto Money Title Loans
03.2016 - 07.2018

High School Diploma -

Unidad Educatve Colegio Cervantes

Some College (No Degree) -

Salt Lake Community College

Similar Profiles

CREATE PROFILE
Yohana Fernandez