Yohana Garcia
Elgin,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
Shellbourne Conference Center
03.2012 - 11.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Waitress
Mazamitla Taqueria
07.2007 - 11.2008
- Resolved customer problems and complaints.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Business Administration -
UNID
Michoacán Mexico08.2011
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Payment Processing
Reservation Management
Team Leadership
Languages
Spanish
Full Professional
Timeline
Receptionist Administrator
Shellbourne Conference Center
03.2012 - 11.2020
Waitress
Mazamitla Taqueria
07.2007 - 11.2008
Associate of Business Administration -
UNID
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