Yohana Medhane

• Develops production schedules according to deadlines for new and existing orders and sales forecasting.
• Works directly with production personnel to resolve production scheduling issues and conflicts.
• Coordinates material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
• Planned and established production schedules and optimized control levels for diversified manufacturing operations.

• Enrolled new and existing customers into contracts regarding carbon neutral natural gas, and renewable electricity using CRM software.

• Assisted with billing inquiries, disputes, supplier and utility rate calculations, product inquiries, website navigation and provided timely responses to enhance customer satisfaction.

• Engaged with multiple customers per day with average call volume being 60 calls per day.

• Followed policies and procedures to operate effectively and successfully.

• Established relationships with new, existing, and potential customers which increased customer loyalty.

• Promoted and up-sold home warranty products and services to meet needs of customers.

• Handled member inquiries regarding Blue-Cross/Blue-Shield and AmeriHealth Medicaid enrollments for the state of Delaware following state policies and procedures.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
  

• Prepared taxes in a fast paced environment as tax forms were to be filed accurately and efficiently following tax laws, and policies and procedures for in state & out of state clients using Drake Software.
• Processed checks using Refund Advantage for clients receiving advanced refunds and standard refunds.
• Examined, categorized, and sorted incoming documents.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Operated cash register for cash, and credit card transactions with excellent accuracy levels.
• Provided positive first impressions to welcome new, existing and potential customers.
• Assisted customers with website navigation, orders, and returning products.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.