Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Yohana D. Perez Aguilar

Yohana D. Perez Aguilar

Miami,FL

Summary

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Assistant

Creative Kids Therapy Inc
12.2024 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

ACM Telecom ATT
08.2023 - Current
  • Company Overview: remote
  • Troubleshot technical issues with printers, networks, operating systems, and applications
  • Provided technical support to colleagues on engineering related issues
  • Created technical documentation including user manuals, datasheets, and reports
  • Maintained up-to-date knowledge of industry trends and advancements in technology
  • Analyzed existing systems to identify areas of improvement
  • Monitored the progress of projects ensuring deadlines were met within budget constraints
  • Evaluated existing designs for performance optimization or cost reduction purposes
  • Analyzed and interpreted customer requirements to create innovative designs
  • Developed electrical design schematics for complex systems utilizing AutoCAD
  • Collaborated with other engineers to develop cost-effective solutions
  • Generated bills of materials including part numbers, quantities, and descriptions
  • Remote

Y&L B Mill Changing Behavior
07.2024 - 09.2024
  • Enhanced quality of care by implementing evidence-based practices in the ABA clinic
  • Developed and facilitated training programs for staff, improving service delivery and team collaboration
  • Fostered a supportive environment for clients and families, boosting overall satisfaction and engagement
  • Conducted regular revisions to monitor progress, leading to measurable improvements in client outcomes

Barrios Neurosport Institute
01.2024 - 05.2024
  • Company Overview: remote
  • Managed media operations, ensuring seamless communication
  • Led front desk operations, providing exceptional customer service
  • Implemented innovative media strategies, driving brand visibility
  • Resolved complex media-related issues, enhancing operational efficiency
  • Boosted customer satisfaction by 20% through effective media management
  • Remote

McDonalds
08.2022 - 03.2023
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Educated customers about new and seasonal promotions to increase sales
  • Quickly identified problems and alerted McDonald's store manager to any potential issues/ delays
  • Completed the work outlined on the repair order with efficiency and accuracy
  • Established relationships with all stakeholders, including management, local leaders, and community members through active listening, positive engagement, and team building
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Processed new orders quickly and accurately, completing 180+ daily transactions
  • Cultivated positive guest relations by managing information and coordinating quick seating
  • Excellent communication, coordination, planning, and customer service skills are demonstrated by me
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
  • Was frequently complimented by customers for going above and beyond my normal responsibilities
  • Provided excellent service by creating a warm and welcoming environment

Education

Bachelor of Science -

Florida International University
Miami, FL
06-2027

Associate of Science -

Miami Dade College
Miami, FL
07-2025

High School -

John A. Ferguson Senior High School
Miami, FL
06-2023

Skills

  • Team Leadership
  • Budgeting and finance
  • Interpersonal and written communication
  • Extremely organized
  • Self-motivated
  • Conflict resolution
  • Problem Solving
  • Analytical Skills
  • Customer service
  • Media Management
  • Communication Skills
  • Data Analysis
  • Customer Satisfaction
  • Time management
  • Appointment scheduling
  • Professional and mature

Certification

  • Registered Behavior Technician (RBT)
  • PCM
  • First Aids/ CPR Certified
  • Microsoft Certified
  • ARAMIS Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Assistant

Creative Kids Therapy Inc
12.2024 - Current

Y&L B Mill Changing Behavior
07.2024 - 09.2024

Barrios Neurosport Institute
01.2024 - 05.2024

ACM Telecom ATT
08.2023 - Current

McDonalds
08.2022 - 03.2023

Bachelor of Science -

Florida International University

Associate of Science -

Miami Dade College

High School -

John A. Ferguson Senior High School

Similar Profiles

CREATE PROFILE
Yohana D. Perez Aguilar