Yohana Quiroz
South Gate,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Security Surveillance Operator
ERMC
City of Los Angeles, CA
04.2022 - Current
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Maintained orderly queue of visitors checking in, assisted visitors with questions, directed to specific locations and reported unusual, questionable or suspicious activities to management.
- Upheld strong customer service standards while completing screenings.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
- Conducted baggage or cargo screening to verify compliance with governmental regulations using x-ray machines, walk-through magnetometers and hand-held magnetometers.
- Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Completed routine and incident-related documentation.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Online Crew Trainer
Jack in the Box
South Gate, California
03.2019 - 04.2022
- Planned and delegated group and individual work assignments to trainees.
- Instructed new team members on correct procedures for operations.
- Drafted descriptive notes, generated reports and maintained documentation to facilitate operations.
- Resolved conflict according to company protocols.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Reviewed orders against receipts so guests received requested items.
- Maintained safe food handling practices to prevent germ spread.
- Answered questions about menus, giving guests list of items included in dishes when asked.
- Provided exceptional service that reflected restaurant standards and core values.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up and performed initial prep work for soups, sauces and salads.
- Washed, peeled and cut fruits and vegetables to prepare for consumption.
- Prepared quality food and labeled, dated and covered items to preserve freshness.
- Monitored food product stock and alerted supervisor when items ran low in time to reorder.
- Collaborated with team to deliver timely service of items.
Cargo Handler
Koi Koi Trading
Montebello, CA
04.2019 - 07.2021
- Ensure safety and efficiency in performing special handling services, including inspection and management of cargo in need of special attention.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Retrieved stored items and traced lost shipments, when necessary.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Discussed detailed port information to importers or exporters.
Education
Bachelor of Science - Pre-Medicine
Grand Canyon University
Phoenix, AZ06.2023
Skills
- Customer Service
- Team Management
- Organizational Skills
- Active Listening
- Training & Development
- Computer Skills
- Conflict Resolution
- Working Collaboratively
- Reliable and Trustworthy
- Fluent in Spanish
- Experience in Leadership
- Critical Thinking
- People Skills
- Friendly, Positive Attitude
- Multitasking and Prioritization
- Microsoft Office Expertise
- Retail Sales Customer Service
- Calm and Professional Under Pressure
- Clerical Functions
Languages
Spanish
Native/ Bilingual
Timeline
Security Surveillance Operator
ERMC
04.2022 - Current
Cargo Handler
Koi Koi Trading
04.2019 - 07.2021
Online Crew Trainer
Jack in the Box
03.2019 - 04.2022
Bachelor of Science - Pre-Medicine
Grand Canyon University
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