Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yohana Solis Fernandez

Yohana Solis Fernandez

Fresno,CA

Summary

Experienced professional with strong organizational and administrative skills. Skilled in managing office tasks, supporting team collaboration, and ensuring smooth operations. Known for reliability, effective communication, and problem-solving abilities. Proficient in managing clerical tasks, maintaining organized records, and utilizing strong organizational skills and attention to detail for efficient office operations. Knowledge of administrative procedures and software applications enhances productivity and team support.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

United Health Centers
11.2024 - Current
  • Advanced in HIPAA compliance
  • Insurance Verification including: Data Entry; Patient Check-in; Telephone Etiquette; Appointment Coordination; and Health Information Management
  • Eligibility: processed multiple applications per day including: Medi-cal, sliding fees for low income patients, child presumptive eligibility verification, pregnancy presumptive applications, and referred eligible patients to outside resources for basic needs such as food, housing and education
  • Supported patients from multilingual and multicultural communities, ensuring inclusivity and equitable access to services regardless of language or background
  • Developed a strong sense of adaptability in dynamic and faced paced environments

Senior YHR Representative/ Team Lead

Aetna Inc
08.2022 - 11.2024
  • Handled insurance accounts for Medicare recipients.
  • Lead team projects on new systems.
  • Created Powerpoints and Excel spreadsheets to manage individual metrics for individual employee coachings to enhance productivity.
  • Created job aids for new incoming representatives.
  • Assisted members with fraudulent activity on their Medicare accounts.
  • Fulfilled insurance card orders and handled confidential paperwork submissions with discretion.
  • Managed: Claims, Disenrollments, Appeals, IPA accounts, and Prescriptions.
  • Call Center experience- multitasking on calls while assisting live members with their accounts.
  • Conducted Teams/Zoom/WebEx meetings for improvement across multi-use platforms.
  • Created agendas for individual employees to assist with tracking their own production.
  • Clerical experience involving data entry on sensitive medical accounts.
  • Experience with Medicare and Medicaid.
  • Certified HIPAA trained in privacy policy and restrictions.
  • Provided assistance to members with making appointments with primary providers, specialists, and social security services.
  • Reviewed insurance coverage with members in order to refer them to network providers.
  • Assisted immediate supervisor with managing events on their calendar, including attending meetings on their behalf, and documented important information to maintain supervisor updated.

Beauty Advisor/Customer Service Representative

Sally Beauty Supply
02.2019 - 02.2021
  • Provided excellent customer service
  • Set and achieved daily store and individual employee quotas
  • Handled hazardous materials and carried out proper disposal
  • Assisted general manager with daily paperwork and carried out bank deposits

Assistant/ Clerk

K Street Photography
02.2017 - 05.2018
  • Scheduling client appointments
  • Managing client calls
  • Managed client complaints or conflictions
  • Managed new client registrations
  • Delivered client portfolios/orders
  • Acquired strong organizational skills
  • Balanced photographer’s calendar including personal and professional itinerary
  • Assisted with photographer expense reports and cost filing

Education

High School -

Clovis West High School
Fresno, Ca
06.2018

Bachelors - English/Literature

Fresno City College

Skills

  • Bilingual: Spanish (reading, writing, speaking)

  • Customer service 6 years experience

  • Clerical work

  • Insurance, claim, and eligibility experience

  • Call center experience

  • Team lead experience

  • Background in medical assistance

  • Strong proficiency in Microsoft applications

  • File organization

  • Calendar management

  • Meeting coordination

  • Document management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Receptionist

United Health Centers
11.2024 - Current

Senior YHR Representative/ Team Lead

Aetna Inc
08.2022 - 11.2024

Beauty Advisor/Customer Service Representative

Sally Beauty Supply
02.2019 - 02.2021

Assistant/ Clerk

K Street Photography
02.2017 - 05.2018

High School -

Clovis West High School

Bachelors - English/Literature

Fresno City College

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