YOHANAN AKLILU BISRAT
Duluth,MN
Summary
Analytical and detail-oriented professional pursuing a B.S. In Computer Information Systems with concentrations in Business Analytics and Health Informatics Management. Experienced in IT support, electronic health records (EHR), and data analysis within healthcare and academic settings. Adept at troubleshooting, data management, and process optimization. Demonstrated leadership through campus involvement and project coordination, combining strong technical, analytical, and communication skills to deliver efficient, compliant, and high-quality outcomes. Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors, and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Residential Services Inc.
Duluth, MN
07.2025 - Current
- Help residents with disabilities and mental illness.
- Assists in their day-to-day life and household tasks.
- Do medical administration, behavioral administration, medical care, and personal hygiene.
- Enhance Customer Relationship Management.
Health Information Management Specialist
Aspirus St. Luke's Hospital
Duluth, MN
01.2024 - Current
- Process and verify medical record requests via Epic, MediTech, and EMR systems in accordance with HIPAA guidelines.
- Maintain data accuracy and patient confidentiality while coordinating with interdisciplinary teams for record completion.
- Analyze and organize medical documentation to ensure record integrity and compliance.
- Track and log all requests using electronic systems, improving response efficiency by 25%.
Student Lead - Admissions & Recruitment
The College of St. Scholastica
Duluth, MN
09.2023 - Current
- Promoted to student lead for outstanding performance and leadership.
- Trained and supervised new assistants on Salesforce CRM, telemarketing procedures, and data entry accuracy.
- Managed confidential student records and provided detailed guidance on application processes.
- Improved data tracking accuracy using Excel and Salesforce dashboards.
IT Service Desk Technician
The College of St. Scholastica
Duluth, MN
09.2022 - 05.2025
- Provided Tier-1 technical support for students, staff, and faculty, resolving 20+ service tickets daily.
- Assisted with account recovery, password resets, and classroom computer issues.
- Generated admin credentials via LAPS UI for installations and network troubleshooting.
- Recognized by supervisors for rapid response time and professionalism.
Customer Relations Intern
MYBAB Manufacturing P.L.C
Addis Ababa, Ethiopia
05.2021 - 07.2021
- Monitored product and service quality, documenting and resolving client complaints.
- Collaborated with teams to enhance customer satisfaction and ensure product consistency.
- Strengthened customer relationship management processes to reduce repeat complaints.
Front Desk Receptionist & Data Specialist
Jupiter International Hotel
Addis Ababa, Ethiopia
03.2021 - 05.2021
- Managed hotel reservations and guest relations, maintaining organized Excel records of 200+ bookings weekly.
- Updated social media platforms and coordinated digital content to promote hotel services.
- Supported management with meeting logistics, report generation, and data analysis.
Education
B.S. - Computer Information Systems, Business Analytics, Health Informatics Management, Data Analytics
The College of St. Scholastica (CSS)
Duluth, MN05.2026
Skills
- Epic systems knowledge
- Project management
- Data analysis
- HIPAA compliance
- Salesforce CRM experience
- Microsoft Excel proficiency (PivotTables, VLOOKUP)
- SQL database skills
- Power BI data insights
- EMR/EHR system familiarity
- Data cleaning and visualization expertise
- Analytics reporting capabilities
- Quality assurance methodologies
- Process improvement strategies in workflows
- Leadership qualities in team settings
- Communication effectiveness in diverse environments
- Problem-solving techniques for operational challenges
- Team collaboration dynamics
- Time management practices for efficiency
- HIPAA compliance awareness
- Cultural competence in patient interactions
Certification
Deloitte Australia Data Analytics Job Simulation on Forage, 10/01/25
Additional Details
English (fluent), Amharic (native), Open to relocation and full-time employment after graduation (05/01/26)
Community Service
Volunteer, Abune Zena Markos Organization, Addis Ababa, Ethiopia, 01/01/17, Present, Provide support to children and elderly community members through outreach and donation drives., Recruit sponsors and volunteers to secure supplies and improve living conditions.
Projects
Healthcare Data Quality Dashboard, Academic Project, 2024, Designed a Power BI dashboard to visualize patient record completeness and turnaround times., Cleaned and analyzed 1,000+ simulated EHR entries, identifying data quality trends and recommending improvements. System Analysis Case Study: MyEssentia Portal Improvement, CIS 3108, 2024, Conducted stakeholder interviews, risk analysis, and Gantt/PERT chart creation for a portal redesign., Delivered Agile sprint reports, user stories, and workflow diagrams to enhance usability and efficiency.
Leadership And Campus Involvement
- President, United for Africa Club - CSS, 08/01/24, 09/01/25
- Treasurer, United for Africa Club - CSS, 09/01/22, 08/01/24
- Member, Key Club - Trinity High School, PA, 09/01/21, 05/01/22
Core Skills
Epic, MediTech, Salesforce, Microsoft Excel (PivotTables, VLOOKUP), SQL, Power BI, EMR/EHR Systems, Microsoft Office, LAPS UI, Data Visualization, Data Cleaning, Data Analytics, Quality Assurance, Reporting, Workflow Optimization, Documentation, Process Improvement, Leadership, Communication, Problem Solving, Team Collaboration, Time Management, HIPAA Compliance, Cultural Competence
Timeline
Direct Support Professional
Residential Services Inc.
07.2025 - Current
Health Information Management Specialist
Aspirus St. Luke's Hospital
01.2024 - Current
Student Lead - Admissions & Recruitment
The College of St. Scholastica
09.2023 - Current
IT Service Desk Technician
The College of St. Scholastica
09.2022 - 05.2025
Customer Relations Intern
MYBAB Manufacturing P.L.C
05.2021 - 07.2021
Front Desk Receptionist & Data Specialist
Jupiter International Hotel
03.2021 - 05.2021
B.S. - Computer Information Systems, Business Analytics, Health Informatics Management, Data Analytics
The College of St. Scholastica (CSS)