Yohance Onifade
DORCHESTER,MA
Summary
Dedicated and detail-oriented IT professional with experience supporting enterprise IT operations, infrastructure monitoring, system administration, and technical support within a financial services environment. Skilled in monitoring production systems, troubleshooting infrastructure issues, executing scheduled operations, maintaining system documentation, and responding to incidents to ensure maximum system availability. Proven ability to work independently during overnight and weekend shifts while collaborating effectively with cross-functional IT teams.
Overview
1
1
Certification
14
14
years of professional experience
Work History
NOC Computer Operator II
Fiserv
Waltham, MA
01.2013 - 04.2021
- Operated and monitored computer systems to ensure optimal performance and uptime.
- Executed routine data backups and recovery processes to safeguard information integrity.
- Troubleshot system errors and resolved issues promptly to minimize downtime.
- Managed XP2 processing credit unions Opcon job scheduler for batch processing, enhancing the "core" banking software,workflow efficiency.
- Work independently or as part of a team
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Optimized network performance, monitoring and adjusting configurations as necessary for optimal operations.
- Familiar with LAN/WAN, Monitored networking Tools, SAP, Nagios, essential IP tools such as ping ,Fundamental training with basic AIX, Red Hat Linux commands
- Input data into spreadsheets and databases.
- Monitored AS400 IBM Tape Storage TS3200, TS3500 for Vaulting, inserting and ejecting tapes prepared for receive and shipping required offsite.
- Performed data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages visual alarms on HVAC equipment.
IT Technician II Part-Time
Digital Federal Credit Union (DCU)
Marlborough, MA
08.2021 - Current
- Respond to service requests and production incidents using Jira Service Management.
- Execute managed XP2 processing credit unions Opcon job scheduler for batch processing, enhancing the "core" banking software, workflow efficiency scheduled batch processes, maintenance, AWS backups, and operational tasks.
- Collaborate with IT Operations, Application Support, and Server Administration teams.
- Maintain operational documentation, runbooks, and incident records.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided technical support via phone, email, and in-person interactions.
- Documented technical procedures and user guides for future reference.
- Collaborated with team members to resolve complex IT challenges effectively.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Improved IT support efficiency, creating detailed documentation for common issues and solutions.
(Overnight) Night Crew Clerk Part-Time
Big Y
Walpole, MA
09.2025 - Current
- Stocked shelves efficiently to maintain product availability and organization.
- Maintained cleanliness and safety standards throughout store premises.
- Monitored inventory levels, reporting discrepancies for prompt resolution.
- Collaborated with team members to ensure timely completion of nightly tasks.
- Collaborated with other team members to complete nightly tasks efficiently, resulting in consistently meeting deadlines for store opening.
Education
Networking - Computer Networking
Bunker Hill Community College
Charlestown, MAIT Support Specialist - IT Support Specialist
Bunker Hill Community College
Charlestown, MA05-2021
Skills
- Operating Systems: Windows Server, Windows 10/11, (basic)Red Hat/Linux
- IT Operations: Production Support, System Monitoring, Batch Processing, Incident Management, Opcon Job Scheduler Backup & Restore Recovery, Change Management
- Monitoring & Administration: Log Analysis, Server Support VMware Workstation, Infrastructure Monitoring, Troubleshooting, Automation Support
- Ticketing & Collaboration: Jira Service Management (JSM), Jira, Technical Documentation
- Technologies: SQL (basic), Microsoft Office Suite, Client/Server Environments
Certification
Red Hat 9 Fundamentals, VMware Workstation 17 Fundamentals Network Fundamentals, Azure Fundamentals,
Timeline
(Overnight) Night Crew Clerk Part-Time
Big Y
09.2025 - Current
IT Technician II Part-Time
Digital Federal Credit Union (DCU)
08.2021 - Current
NOC Computer Operator II
Fiserv
01.2013 - 04.2021
Networking - Computer Networking
Bunker Hill Community College
IT Support Specialist - IT Support Specialist
Bunker Hill Community College
Core Competencies
IT Operations, Production Support, System Monitoring, Incident Response, Troubleshooting, Infrastructure Support, Documentation, Team Collaboration