Summary
Overview
Work History
Education
Skills
Timeline
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Yohance Peterson

Altamonte Springs,FL

Summary

Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Customer Service Representative.

Overview

7
7
years of professional experience

Work History

Personal Trainer

Go Be HanFit
04.2017 - Current
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Enhanced member satisfaction by providing one-on-one consultations and group training sessions.
  • Collaborated with other fitness professionals to design effective cross-training programs.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Increased client retention through consistent communication, motivation, and support.
  • Boosted personal training revenue by promoting additional services to existing clients.

Customer Experience Coordinator

Southern Home Services
02.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined communication channels for better customer experience, implementing efficient CRM systems.
  • Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Evaluated and updated internal processes regularly to maintain optimal efficiency in handling customer inquiries, ensuring prompt resolutions and satisfaction.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Dispatched appropriate technician based on service request.

Server

World Of Beer
01.2021 - 12.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Customer Service Representative

Enterprise Car Rental
04.2018 - 09.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Wekiva High School
Apopka, FL
06.2010

Skills

  • Service Marketing
  • Sales techniques
  • Problem-solving abilities
  • Data analysis
  • Customer service orientation
  • Team collaboration
  • Patience and composure
  • Active listening
  • Quality assurance
  • Positive attitude

Timeline

Customer Experience Coordinator

Southern Home Services
02.2023 - 09.2023

Server

World Of Beer
01.2021 - 12.2022

Customer Service Representative

Enterprise Car Rental
04.2018 - 09.2018

Personal Trainer

Go Be HanFit
04.2017 - Current

High School Diploma -

Wekiva High School

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Yohance Peterson