YOHANCY TILIQUE KEMP
Nassau,New Providence
Summary
PROFILE: An empowering Executive/Leader with a record of building empowered, effective, motivated teams.
With vast experience as an Operations professional with deep expertise in optimizing processes and driving efficient results. Skilled in strategic planning, resource management, and performance improvement.
I have proven myself of having a strong focus on team collaboration and adaptability to changing needs. I I am reliable in delivering operational excellence and fostering cohesive work environments.
I am also known for having strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. management.
Overview
25
25
years of professional experience
Work History
Business Development Manager
Nestle NCI
04.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Senior Technical Operations Manager
Zamar Group
03.2023 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Oversaw staff and sub-contractor performance review assessments.
- Procured contracting arrangements with sub-contractors and service providers.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Director of Sales and Marketing
Fusion Superplex
09.2021 - 03.2023
- Set the strategic plan for marketing, sales, and content to grow existing business
- Develop and Launch the Fuse Rewards Loyalty Program
- Serve as the lead for our business development team to develop and onboard new brands and thought leaders that align with our culture
- Drive digital marketing and master data-driven decision-making capability at individual and team levels
- Manage P&L for each brand and the entire sales and marketing teams
- Attract, onboard, and develop top-tier talent
- Led company’s marketing capabilities across the brand marketing of seven entities, public relations, social media and performance marketing, marketing analytics, and marketing operations
- Review current marketing trends and advertisements to determine the effectiveness of different styles and strategies
- Drive department innovation within desired KPIs and OKR's
- Research competitors to stay current with similar products or services on the market
- Collaborate cross-functionally and with the C-Suite to make high-level decisions regarding the budget and the direction of the company
- Create and maintain a successful brand and image that attracts students and brand thought leaders
- Manage marketing plans and strategies for new and existing brands
- Develop and cultivate talent, engage and coach employees, and foster an organizational culture that aligns employee and team performance with strategic goals and objectives
- Demonstrate a passion for the firm's mission, vision, and values
- Evaluated market data to develop and create business strategies and marketing plans.
- Organized events and product presentations related to national conferences and conventions.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Lead negotiations resulting in a new title sponsor
- Increased event sales by 50% in year one and 45% in year two
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed sales promotions and marketing strategies on major social media sites.
Senior Customer Experience Manager
Zamar Group
07.2019 - 09.2021
- Develop an inclusive strategic plan and strategy by collaborating with the leadership team, board, and executive
- Overseeing and developing marketing campaigns
- Conducting research and analyzing data to identify and define audiences
- Promotional activities
- Compiling and distributing financial and statistical information
- Writing and proofreading creative copy
- Organizing events and product exhibitions
- Updating databases and using a customer relationship management (CRM) system
- Coordinating internal marketing and an organization’s culture
- Monitoring performance
- Managing campaigns on social media
- Analyze market dynamics, market share changes, product line performance, and competitive intelligence
- Identify key capital projects, joint ventures, potential M&A targets, and other strategic partnership opportunities
- Identified strategic risks
- Collaborate with leadership, special committees, and consultants to execute strategies
- Communicate strategy effectively throughout the company
- Ensure suitable metrics are in place to measure performance and progress
- Monitor execution of business initiatives.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Training/Director of Residential Sales
BTC Residential
02.2016 - 08.2019
- Responsible for assessing training needs & producing various training and development plans
- Maintain a keen understanding of training trends, development and best practices
- Coaching, inspiring and motivating entire sales team
- Develop, implement and manage numerous residential sales divisions, retention programs and Customer Service strategies.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Managed sales promotions and marketing strategies on major social media sites.
Key Account Manager/Business Development Manager
Novartis Pharmaceuticals CAC Region
01.2006 - 01.2016
- Develop and execute marketing, sales activities and initiatives in compliance
- Overseeing the production of TV adverts, newspaper and magazine advertisements, direct mail packs and a number of various campaigns
- Implement strategies related to product, price, advertising, promotion and distribution
- Organize; establish staff/line function, delegate and control trade marketing and sales activities provided by the distributor
- Achievements
- Retail Representative of the Year
- 3 Time Key Account Manager of the Year.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Sales & Marketing Manager
Pepsi CAC District
01.2000 - 01.2006
- Planning and implementing sales and customer retention and development
- Maintaining and developing corporate image and reputation and protecting and developing the company’s brands via suitable PR activities
- Carrying out market research, competitor and customer surveys
- Recruiting, managing, training and motivating direct reporting staff according to company procedures, policy and employment law.
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented, executed, and strategically expanded business channel partnerships and program initiatives.
Education
BACHELOR OF SCIENCE (Honors) - Business
City University of New York
Brooklyn, NY05.1998
Skills
- PROFICIENCIES
- Promotions and Marketing Strategies
- Customer Needs Assessments
- Contract Performance Monitoring
- Strategic industry partnerships
- Client Base Retention
- Quote and Proposal Management
- Effective deployment management
- Focused marketing initiatives
- Performance Improvement Strategies
- New Business Opportunities
- Team leadership
- Business development and planning
- Negotiations
Affiliations
Phi Beta Sigma Fraternity Incorporated
- Rotary International
Timeline
Business Development Manager
Nestle NCI
04.2024 - Current
Senior Technical Operations Manager
Zamar Group
03.2023 - Current
Director of Sales and Marketing
Fusion Superplex
09.2021 - 03.2023
Senior Customer Experience Manager
Zamar Group
07.2019 - 09.2021
Training/Director of Residential Sales
BTC Residential
02.2016 - 08.2019
Key Account Manager/Business Development Manager
Novartis Pharmaceuticals CAC Region
01.2006 - 01.2016
Sales & Marketing Manager
Pepsi CAC District
01.2000 - 01.2006
BACHELOR OF SCIENCE (Honors) - Business
City University of New York
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