Pedro L Diaz Mena
Lehigh Acres,FL
Summary
Seasoned Water Systems Service Technician and former Small Business Owner with a proven track record at Franklin Electric. Excelled in customer service and system installation, enhancing customer satisfaction and expanding client base through exceptional service and technical expertise. Skilled in troubleshooting and preventive maintenance, fostering continuous improvement and safety.
Knowledgeable in sales associate with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Excelled sales skills closing average of 95% monthly (average of 95,000) a month.
Home shows exposure to increase potential revenue sales.
Excellent feedback from satisfied customers.
Overview
19
19
years of professional experience
Work History
General Manager of Sales /Maintenance Technician
Franklin Electric
09.2022 - 04.2025
- Explained diagnostic findings to customers, and outlined repair or service options.
- I installed new equipment and explained the operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed marketing strategies designed to increase brand awareness within target markets.
Small Business Owner
H2O Source
11.2005 - 09.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
Education
Associate of Arts - Marine Maintenance And Ship Repair
Robert Morgan Educational Center
Miami FL01-1992
GED -
SouthWest Senior High School
Miami, FL05-1986
Skills
- Installation and repair
- Installation and repair
- Installation and repair
- Preventive maintenance
- Punctual and reliable
- Problem and issue resolution
- Customer relationship management
- Attention to detail
- Customer service
- Troubleshooting skills
- System installation
- Marketing knowledge
- Sales expert with cast experience in water products and maintenance
Languages
English
Spanish
Timeline
General Manager of Sales /Maintenance Technician
Franklin Electric
09.2022 - 04.2025
Small Business Owner
H2O Source
11.2005 - 09.2022
Associate of Arts - Marine Maintenance And Ship Repair
Robert Morgan Educational Center
GED -
SouthWest Senior High School