Yohanis Peters
Providence
Summary
Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions, and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications.
Adept at relationship building and sales expertise, I significantly increased customer satisfaction at Family Dollar by coaching teams and leveraging bilingual abilities in Spanish and English. Skilled in inventory management and certified in forklift operation, my strategic approach to customer service and upselling has consistently driven revenue growth.
Professional Flooring Specialist with strong expertise in sales and customer relations. Adept at understanding client needs, recommending suitable flooring solutions, and driving successful projects to completion. Emphasizes teamwork and adaptability, ensuring seamless collaboration and efficient results. Skilled in product knowledge, inventory management, and closing sales. Reliable, flexible, and focused on achieving goals.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Home Depot
09.2022 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Increased sales revenue by developing and implementing strategic sales plans.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Store Manager
Family Dollar
01.2021 - 09.2022
- Analyzed sales data for informed decision-making on product placement.
- Conducted regular audits for accurate stock levels, reducing excess inventory.
- Strengthened customer loyalty with personalized interactions and follow-ups.
- Guided team members through challenges with clear communication and support.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Cashier
Family Dollar
06.2020 - 12.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Mechanical Engineering
Community College of Rhode Island
Warwick, RI06-2025
GED -
Comprehensive Community Action Plan
Cranston, RI03-2021
High School Diploma -
Colegio Anglo Mexicano
Panama City, Panama05-2020
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Sales expertise
- Sales training
- Inventory maintenance
- Closing techniques
- Fluent in Spanish
- Fluent in English
- Machine Operator
- Forklift Certify
- Stand-up Reachlift Certify
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Grew territory from $0 to $645,000 a year
- Documented and resolved Power Generators which led to having instant light.
- Supervised team of 7 staff members.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Sales Specialist
Home Depot
09.2022 - Current
Assistant Store Manager
Family Dollar
01.2021 - 09.2022
Cashier
Family Dollar
06.2020 - 12.2020
Mechanical Engineering
Community College of Rhode Island
GED -
Comprehensive Community Action Plan
High School Diploma -
Colegio Anglo Mexicano
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