Yohanna Cruz

Homestead

Summary

Dedicated and detail-oriented customer service professional with experience in receptionist, cashier, and administrative roles. Skilled in customer relations, appointment scheduling, data entry, front desk operations, and office administration. Bilingual with strong communication and organizational abilities. Obtained an Associate of Science degree in Business Administration.

Overview

years of professional experience

years of post-secondary education

Certification

Work History

Receptionist / Cashier

BMW of South Miami

Miami

2023.08 - 2025.12

Assisted customers with payments and checkout transactions.
Answered multi-line phone systems and directed calls appropriately.
Scheduled appointments and coordinated customer services.
Maintained accurate records and processed documentation.
Supported daily front desk operations in a fast-paced environment.
Provided exceptional customer service to clients and visitors.
Ensured professional and friendly interactions with customers and staff.
Welcomed and assisted guests upon arrival.
Morgan Auto Group

Study Coordinator / Receptionist

Coral Diagnostic Centers

2022.01 - 2022.05

Checked in patients and ensured a positive first impression.
Welcomed and checked in patients.
Answered phones and scheduled appointments.
Coordinated administrative support for efficient daily operations.
Managed front desk operations and addressed patient inquiries promptly.

Education

Associate of Science - Business Administration

Miami Dade College

Miami, FL

2023.01 - 2026.05

Somerset Academy Charter High School

Homestead, FL

Skills

Front Desk Operations
Appointment Scheduling
Cash Register Operations
Cash Handling
Data Entry
Record Keeping
Office Administration
Microsoft Office Suite
Customer Service

Communication Skills
Phone Etiquette
Multitasking
Time Management
Organization
Problem resolution
Bilingual communication