Yohanna Cruz
Homestead
Summary
Dedicated and detail-oriented customer service professional with experience in receptionist, cashier, and administrative roles. Skilled in customer relations, appointment scheduling, data entry, front desk operations, and office administration. Bilingual with strong communication and organizational abilities. Obtained an Associate of Science degree in Business Administration.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Receptionist / Cashier
BMW of South Miami
Miami
08.2023 - 12.2025
- Assisted customers with payments and checkout transactions.
- Answered multi-line phone systems and directed calls appropriately.
- Scheduled appointments and coordinated customer services.
- Maintained accurate records and processed documentation.
- Supported daily front desk operations in a fast-paced environment.
- Provided exceptional customer service to clients and visitors.
- Ensured professional and friendly interactions with customers and staff.
- Welcomed and assisted guests upon arrival.
- Morgan Auto Group
Study Coordinator / Receptionist
Coral Diagnostic Centers
01.2022 - 05.2022
- Checked in patients and ensured a positive first impression.
- Welcomed and checked in patients.
- Answered phones and scheduled appointments.
- Coordinated administrative support for efficient daily operations.
- Managed front desk operations and addressed patient inquiries promptly.
Education
Associate of Science - Business Administration
Miami Dade College
Miami, FL 01.2023 - 05.2026
Somerset Academy Charter High School
Homestead, FLSkills
- Front Desk Operations
- Appointment Scheduling
- Cash Register Operations
- Cash Handling
- Data Entry
- Record Keeping
- Office Administration
- Microsoft Office Suite
- Customer Service
- Communication Skills
- Phone Etiquette
- Multitasking
- Time Management
- Organization
- Problem resolution
- Bilingual communication
Certification
Business Operations - Business Management, 04/01/24
Timeline
Receptionist / Cashier
BMW of South Miami
08.2023 - 12.2025
Associate of Science - Business Administration
Miami Dade College
01.2023 - 05.2026
Study Coordinator / Receptionist
Coral Diagnostic Centers
01.2022 - 05.2022
Somerset Academy Charter High School