Yohanna Fortella
Paterson
Summary
Efficient FC Associate with expertise in merchandise inspection and inventory management. Demonstrated problem-solving skills in resolving return issues, ensuring compliance with policies, and supporting customer service initiatives to enhance overall customer experience.
Overview
6
6
years of professional experience
Work History
FC Associate L1
Amazon
Teterboro
2024.06 - Current
- AUDIT
- Oversaw end-of-line inspections to maintain product standards.
- Problem solve
- Resolved difficult situations by applying strong problem solving skills.
- Inspected returned merchandise for damage and compliance with return policies.
- Facilitated customer returns while ensuring accurate documentation of items.
- Worked with customer service to efficiently resolve return inquiries.
- Processed returns following established procedures and guidelines.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Processed returns, inspecting items for damage and restocking as appropriate.
Shopper
Asociación
Paterson
2020.09 - 2024.09
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Executed efficient pickup and shopping orders for local customers, ensuring timely delivery.
- Teamed with colleagues to improve service quality and customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Education
EKG/Phlebotomy
Branford Institute
Paterson, NJ2023-07
Some College (No Degree) - Arquitectura
Universidad Central Del Este
San Pedro De Macorís,D.R2013-05
High School Diploma -
Sagrado Corazón De Jesus
La Romana D.R2009-07
Skills
- Inventory management
- Merchandise inspection
- Return processing
- Customer records
- Compliance auditing
- Product knowledge
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
FC Associate L1
Amazon
2024.06 - Current
Shopper
Asociación
2020.09 - 2024.09
EKG/Phlebotomy
Branford Institute
Some College (No Degree) - Arquitectura
Universidad Central Del Este
High School Diploma -
Sagrado Corazón De Jesus