Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Yohanna Fortella

Paterson

Summary

Efficient FC Associate with expertise in merchandise inspection and inventory management. Demonstrated problem-solving skills in resolving return issues, ensuring compliance with policies, and supporting customer service initiatives to enhance overall customer experience.

Overview

6
6
years of professional experience

Work History

FC Associate L1

Amazon
Teterboro
06.2024 - Current
  • AUDIT
  • Oversaw end-of-line inspections to maintain product standards.
  • Problem solve
  • Resolved difficult situations by applying strong problem solving skills.
  • Inspected returned merchandise for damage and compliance with return policies.
  • Facilitated customer returns while ensuring accurate documentation of items.
  • Worked with customer service to efficiently resolve return inquiries.
  • Processed returns following established procedures and guidelines.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Processed returns, inspecting items for damage and restocking as appropriate.

Shopper

Asociación
Paterson
09.2020 - 09.2024
  • Guided customers in product selection and addressed inquiries to enhance shopping experience.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Executed efficient pickup and shopping orders for local customers, ensuring timely delivery.
  • Teamed with colleagues to improve service quality and customer satisfaction.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Education

EKG/Phlebotomy

Branford Institute
Paterson, NJ
07-2023

Some College (No Degree) - Arquitectura

Universidad Central Del Este
San Pedro De Macorís,D.R
05-2013

High School Diploma -

Sagrado Corazón De Jesus
La Romana D.R
07-2009

Skills

  • Inventory management
  • Merchandise inspection
  • Return processing
  • Customer records
  • Compliance auditing
  • Product knowledge

Work Preference

Work Type

Part Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $200000/yr

Timeline

FC Associate L1

Amazon
06.2024 - Current

Shopper

Asociación
09.2020 - 09.2024

EKG/Phlebotomy

Branford Institute

Some College (No Degree) - Arquitectura

Universidad Central Del Este

High School Diploma -

Sagrado Corazón De Jesus
Yohanna Fortella