Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yohanna Valerio

Orlando,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Self Employed

Uber
Orlando, FL
01.2021 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Lead Cashier

Fine Fare Supermarket
New York, NY
01.2023 - 09.2023
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Responsible for opening and closing registers accurately according to established procedures.
  • Greeted customers and provided excellent customer service.
  • Addressed customer complaints promptly while remaining professional in challenging situations.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed returns and exchanges efficiently while adhering to company policies.

Medical Assistant

Julio Albarran
New York, NY
01.2017 - 01.2021
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Administered injections, medications and treatments as directed by the physician.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Scheduled appointments for patients via phone and in person.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Manager

McDonald's
New York, NY
01.2014 - 01.2017
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

Certified Medical Assistance -

01.2017

High School Diploma -

01.2017

Skills

  • Verbal Communication
  • Microsoft Office
  • Interpersonal Communication
  • Organization and Time Management

Languages

Spanish
Full Professional
English
Professional

Timeline

Lead Cashier

Fine Fare Supermarket
01.2023 - 09.2023

Self Employed

Uber
01.2021 - Current

Medical Assistant

Julio Albarran
01.2017 - 01.2021

Manager

McDonald's
01.2014 - 01.2017

Certified Medical Assistance -

High School Diploma -

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Yohanna Valerio