Yohannes Kifle
Falls Church,VA
Summary
Dynamic General Manager with extensive experience at Atlantic Parking, specializing in operations management and service quality improvement. Excelled in fostering vendor partnerships and leading teams to enhance productivity and customer satisfaction. Proven track record in staffing and facility management, achieving significant improvements in service delivery.
Overview
1
1
year of professional experience
Work History
General Manager
Propark Mobility
Washington, DC, DC
11.2023 - 11.2024
Managed Pro-Park-Owned Repair and Maintenance Services. The company is called IMPACT!
2003 - 2017
Atlantic Parking
General Manager
Parking Division.
In charge of the parking division, and responsible for the following:
Maintain a professional relationship with clients, and ensure all their concerns are addressed in a timely manner.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Education
Bachelor of Science - Business Administration
Strayer College
Washington, DC01-2004
Skills
- Staffing
- Sales
- Operations management
- Vendor partnerships
- Effective leader
- Facility management
- Service quality improvement
Timeline
General Manager
Propark Mobility
11.2023 - 11.2024
Bachelor of Science - Business Administration
Strayer College
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