Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yohannes Kifle

Springfield,VA

Summary

I have a strong background in coaching and mentoring team members, helping them to continuously improve their processes and practices. My excellent communication and facilitation skills enable me to effectively lead meetings such as the daily stand-up, sprint planning, and retrospective meetings.

In my previous roles, I have successfully managed project timelines and budgets, ensuring that projects are delivered on time and within budget constraints. I have also acted as a buffer between the team and external stakeholders, shielding the team from distractions and interruptions so that they can focus on their work.

Overall, I am a results-driven Scrum Master who is passionate about leading Agile teams to success. My ability to build strong relationships with team members and stakeholders, coupled with my deep understanding of Agile principles, make me an ideal candidate for any Scrum Master role.

Overview

5
5
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Assistant Manager

UPS Store
Annandale, VA
04.2019 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Event Coordinator/Deckhand

Potomac Riverboat Company
Washington DC, DC
03.2018 - 03.2019
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Consulted with customers to determine objectives and requirements for events.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.

Education

Associate of Science - Computer And Information Sciences

Northern Virginia Community College
Annandale, VA
01.2021 - Current

Skills

Risk identification

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Certification

Certified Scrum Master

Timeline

Associate of Science - Computer And Information Sciences

Northern Virginia Community College
01.2021 - Current

Assistant Manager

UPS Store
04.2019 - Current

Event Coordinator/Deckhand

Potomac Riverboat Company
03.2018 - 03.2019

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Yohannes Kifle