Yohannes Mamo

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills, and past experiences in a mutually beneficial way to both me and my employer and allow for future growth and advancement.

Strong customer service skills in different organizations, at the University of Maryland, Attended Bahir Dar University in the Department of Management for two years, and dropped out of college due to my move to the United States. Now am attending management information system at George Mason university.

• Internet core competency certification- IC3
• IT fundamentals
• Customer service from Earle C Clements Academy
• Basic information technology certificate from Earle C Clements Academy
• Basic leadership Training certificate from Earle C Clements Academy

• Performed assigned duties as required within the time frame given
• Provided excellent Customer service and care
• Respected company instructions and policies
• Complemented by supervisor a couple of times
• Provided quality service to customers at all times
• Demonstrated as a reliable team player
• Cooperated with my coworkers for the benefit of the company

• University of Maryland College Park Campus, College Park, Maryland, 12/2016, 05/2017, Served the students with great customer service, Asked students for their feedback about our service, Took care of the company equipment with full responsibility, Made sure that the customers are getting quality service, Assisted customers in the day-to-day business
• Argyle Country Club, Silver Spring, Maryland, 05/2017, 07/2017, Solved and answered customers' issues and questions, Served customers, Parked customer vehicles as needed
• Towne park, Arlington, Virginia, 07/2017, 02/2018, Worked as a guest service associate supervisor at the Ritz Carlton luxury hotel in Arlington Virginia, Demonstrated as a reliable team player, Have been praised many times for my hard-working, Have worked overnight shifts as needed and I was always punctual, Followed rules and directions honestly, Have driven customers to different luxury vehicles, Gave guests proactive customer service in a professional manner

• Mr. Cyprian Weech, Account manager at Towne Park, 210-875-3723
• Ms. Teressa Luong, Account manager at Towne park, 703-839-5888
• Mr. Jonathan Mayhew, Account manager at Towne Park, 703-415-6121
• Mr. Parker Lewis Associate manager at Towne park 727-776-5536
• Mr. Abdul, Manager at university of Maryland dinning hall, 301-580-1605