Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Compliance Coordinator
Family Wellness Program
Bronx, New York
02.2022 - Current
Review and print new enrollment Consumer and Personal Assitance (PA) Files
Add new consumers into HHA Exchange
Add contract/ master week schedule on new cases and upload the authorization
Inform entire team once new enrollment files have been cleared and send corresponding email with all the details per case
Monitor monthly new enrollment report and inform Team of pending items
Enter renewal authorizations/ Update master week and upload the authorization
Send communication to contracts regarding consumer status (example: vacation, hospitalizations, change in status etc.)
Update patient statuses in HHA exchange
Assist with phones and inquiries
Assist Nurse Care Manager from the contracts in reaching out to members and do conference calls with them
Assist other departments with Spanish translation as needed
Assist new enrollees with application and make copies of corresponding documents
Call PA’s regarding yearly health assessments as needed
Assist with monthly attendance calls as needed
Assist Retention Dept as needed
Assist Sr. Compliance Manager with contract audits
Personal Care Assistant
Family Wellness Program
Bronx, New York
06.2021 - 01.2022
Maintained daily living standards by assisting clients with personal hygiene needs.
Made beds, swept floors and sanitized surfaces to support activities of daily living.
Laundered clothing and bedding to prevent infection.
Assisted with meal planning to meet nutritional plans.
Transported patients to medical, dental and personal care appointments.
Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Supported bathing, dressing and personal care needs.
Maintained clean and well-organized environment for client happiness and safety.
Followed safe lifting and transferring techniques to transport residents.
Childcare Provider
New York State
Watertown, NY
12.2016 - 12.2017
Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Assisted children in development of social, communication and problem-solving skills.
Cared for children of various ages and assisted with feeding, dressing and daily activities.
Instructed children on good sanitary habits when washing hands, using bathroom or eating.
Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
Used positive reinforcement and behavior modeling to instill discipline in children.
Sanitized toys and tables to maintain clean, safe environment.
Secured indoor and outdoor premises to protect children.
Planned and implemented engaging activities to encourage creativity and expression.
Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Communicated with parents about daily activities and any concerning behaviors.
Guided children through engaging and productive activities to foster fun learning environment.
Instilled discipline and maintained order with children by using simple and commanding directives.
Organized and planned age-appropriate reading, crafts and music lessons.
Developed and implemented lesson plans and activities for children of various ages.
Observed and monitored children's play activities.
Maintained safe play environment.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Instructed children in eating, resting and restroom habits.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Dressed children and changed diapers.
Communicated with children's parents or guardians about daily activities, behaviors and related issues.
Organized and stored toys and materials to maintain order in activity areas.
Maintained organized and clean classroom and play areas.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Assistant Manager
Corporacion del Acueducto y Alcantarillado de Sant
Santiago, Dominican Republic
02.2013 - 09.2015
Organized schedules, workflows, and shift coverage to meet expected business demands.
Delegated daily tasks to team members to optimize group productivity.
Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Assigned work and monitored performance of project personnel.
Manager of the Department of Contract
Corporacion del Acueducto y Alcantarillado de Sant
Santiago, Dominican Republic
02.2008 - 09.2013
Making contracts between the clients and the company in order to receive services.
Cancel the existing contracts.
Place on HOLD the contracts.
Request the required inspection in order to receive services.
Assistant of the Attorney General
Procuraduria General de la Corte de Apelacion de S
Santiago, Dominican Republic
09.2004 - 10.2008
Advised clients regarding legal matters, business transactions and claim liability.
Evaluated findings and developed strategies and arguments in preparation for presentation of cases.
Education
Law License - Law
Universidad Autonoma De Santo Domingo
Dominican Republic
02.2010
Skills
Compiling Data
Data Compilation
Legal Compliance
Legal Research
Clerical Writing
Auditing
Administrative Writing
Conducting Audits
Internal Controls
Compliance Reviews
Marketing Understanding
Internal Audits
Document Review
Compliance monitoring
Data entry
Case management
Effective communication
Team collaboration
Attention to detail
Time management
Problem solving
Conducting audits
Documentation management
Internal audits
Staff training
Document reviews
Audit support
Care coordination
Cultural competency
Dementia support
NY Driver's license
Bilingual communication
Document translation
Customer service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Alternative Competency Demonstration
Person-Centered Thinking Skills
Person-Centered Practice with People Experiencing Dementia
Food Protection
Confronting Sexual Harassment: Tools and strategies to create a harassment-free workplace
References
References available upon request.
Timeline
Compliance Coordinator
Family Wellness Program
02.2022 - Current
Personal Care Assistant
Family Wellness Program
06.2021 - 01.2022
Childcare Provider
New York State
12.2016 - 12.2017
Assistant Manager
Corporacion del Acueducto y Alcantarillado de Sant
02.2013 - 09.2015
Manager of the Department of Contract
Corporacion del Acueducto y Alcantarillado de Sant
02.2008 - 09.2013
Assistant of the Attorney General
Procuraduria General de la Corte de Apelacion de S